Summary
Overview
Work History
Education
Skills
Timeline
Generic

KHUSHPREET KAUR

Sydney

Summary

Resourceful and organized individual with a passion for managing teams and providing excellent customer service. Proven track record of success in developing and delivering customer service initiatives and strategies to improve satisfaction and retention. Ability to effectively prioritize and manage multiple SLAs and customer support requests. Dynamic and results-driven professional with substantial experience leading customer service teams and developing customer-centric solutions. Expert in navigating complex issues and resolving them with creative solutions. Proven track record of training and developing teams to exceed service goals. Hardworking and experienced professional with proven knowledge of case work, community outreach, and counseling. Aiming to leverage my abilities to successfully fill [Job Title] role at your company. Results-oriented professional with experience in crisis intervention, discharge planning, and integrated service delivery. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

3
3
years of professional experience

Work History

Support Worker

Ametz Community Care
07.2024 - Current
  • Facilitated clients' daily routines to uphold their general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Provided tailored support for clients, elevating quality of care.
  • Provided reliable transport services for clients' appointments and leisure activities.

SUPPORT WORKER

Livewell homecare penrith
07.2023 - 07.2024
  • Supportive personal care
  • Personal grooming care Care plan intervention
  • Customer service management Customer service awareness, Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Planned and coordinated leisure activities for program participants to promote greater community independence, skills, and social interaction
  • Transported clients to facilitate access to employment, health care, and community life
  • Assisted in creating individualized plans outlining short-term and long-term goals for each client
  • Facilitated access to community resources and recreational activities
  • Adapted communication techniques based on individual's abilities when interacting with service users
  • Provided transportation for medical appointments, recreational activities or other outings as needed
  • Carried designated caseload to facilitate relationships between staff and individuals served by program
  • Counseled individuals suffering from depression or anxiety related to their disability issues
  • Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
  • Facilitated group sessions aimed at providing support and promoting a sense of community
  • Maintained accurate records of client progress using appropriate documentation methods support and promoting a sense of community among people with disabilities
  • Using appropriate documentation methods

CUSTOMER SERVICE

Tandoori Chops
03.2023 - 07.2023
  • Provided interpretation services for over100 customers in a variety of languages, including Spanish, French and Mandarin
  • Adhered strictly to confidentiality protocols while handling sensitive information or documents
  • Created detailed reports summarizing customer interactions according to established protocol
  • Contributed innovative ideas during team meetings that increased overall efficiency of operations
  • Conducted accurate translations of written documents from English into target language or vice versa as required
  • Analyzed complex situations quickly while remaining calm under pressure
  • Utilized problem-solving abilities to identify solutions to customer issues and provided appropriate follow-up actions
  • Found opportunities and make recommendations to improve operational processes and practices

CUSTOMER SERVICE

Bradman pizza house
08.2022 - 02.2023
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Participated in ongoing training to enhance own job skills and knowledge
  • Met deadlines while maintaining high-quality deliverables
  • Developed departmental objectives, budgets, policies, procedures and strategies
  • Troubleshot minor problems and reported larger technical issues
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Responded quickly to meet customer needs and resolve problems

CUSTOMER SERVICE

Australian pizza house
06.2022 - 08.2022
  • Focused on learning new skills and staying updated with industry changes
  • Performed general maintenance and repair
  • Experienced with social media and communications platforms
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Managed and coordinated multiple projects while ensuring timely completion
  • Participated in ongoing training to enhance own job skills and knowledge
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Education

Bachelors Of Early Childhood Education - Early Childhood Education

Excelsia College
Macquarie Park

CERTIFICATE IV - AGEING SUPPORT IN PERSONAL CARER

AIBT
Blacktown, NSW
01.2023

CERTIFICATE3 - INDIVIDUAL SUPPORT IN PERSONAL CARER

Hope Training College
Adelaide, SA
01.2022

Skills

  • Daily Living Support
  • Documenting Incidents
  • Documentation Abilities
  • Cleaning and Sanitizing
  • Meal Preparation
  • Client Coping Mechanisms
  • Home Visits
  • Skill Development
  • First Aid Certification
  • Clean Living Spaces
  • Clients Rights
  • Confidentiality and privacy
  • Daily living assistance
  • Relationship building
  • Behavioral support
  • Meal preparation
  • Meal planning and preparation
  • Transportation assistance
  • Skill development
  • Disability care

Timeline

Support Worker

Ametz Community Care
07.2024 - Current

SUPPORT WORKER

Livewell homecare penrith
07.2023 - 07.2024

CUSTOMER SERVICE

Tandoori Chops
03.2023 - 07.2023

CUSTOMER SERVICE

Bradman pizza house
08.2022 - 02.2023

CUSTOMER SERVICE

Australian pizza house
06.2022 - 08.2022

CERTIFICATE IV - AGEING SUPPORT IN PERSONAL CARER

AIBT

CERTIFICATE3 - INDIVIDUAL SUPPORT IN PERSONAL CARER

Hope Training College

Bachelors Of Early Childhood Education - Early Childhood Education

Excelsia College
KHUSHPREET KAUR