Summary
Overview
Work History
Education
Skills
Personal Information
Languages Spoken
Accomplishments
Hobbies and Interests
Scouting Experience
Timeline
Generic
KHUSHROO BHATHENA

KHUSHROO BHATHENA

Mumbai

Summary

Results-oriented Sr. Manager with a strong focus on production planning and operational efficiency. Proven track record in optimizing schedules and leading teams to enhance performance and reduce costs. Dedicated professional with a strong background in customer relationship management and operational efficiency. Expertise in optimizing production processes to meet customer demands while minimizing costs. Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations.

Overview

23
23
years of professional experience

Work History

Sr. Manager

Bhilosa Industries
mumbai
09.2018 - Current
  • Optimized production plans by developing schedules that met customer demands while minimizing expenses.
    Tracked production progress, proactively identifying issues and implementing solutions to meet targets.
    Worked alongside procurement teams to secure timely delivery of raw materials for operations.
    Employed ERP systems for generating schedules, monitoring stock levels, and analyzing operational data.
    Led meetings with production teams to discuss schedules and encourage continuous improvement efforts.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.

Head of Department (Telemarketing)

Audi Mumbai West and Audi Thane
07.2016 - 08.2018
  • Managed two teams across showrooms to enhance performance and lead generation.
  • Facilitated lead generation from digital portals and various sources.
  • Provided coaching to tele callers after evaluating call performance.

Customer Excellence Team Member

Tech Mahindra
11.2015 - 02.2016
  • Manage customer grievances for all divisions at Tech Mahindra

Sr. Manager

E. Neservanji Petrol Pump
11.2014 - 08.2015
  • Conducted weekly audits of accounts and stock levels to ensure accuracy.
  • Developed strategies to enhance sales performance and drive revenue growth.
  • Managed a team of 15 to 20 employees, achieving sales and customer satisfaction targets.

Chargeback Advisor

J.P.Morgan Chase India Pvt. Ltd.
01.2008 - 10.2014
  • Resolved customer disputes regarding credit card charges with merchants.
  • Processed chargeback requests for timely resolution and compliance.
  • Facilitated transition from service to sales processes, enhancing operational efficiency.
  • Assisted customers in navigating credit card dispute resolutions.
  • Recognized as Service Champion on two occasions for outstanding customer service.
  • Reviewed transaction details to identify fraud and dispute patterns.
  • Analyzed data trends to enhance chargeback management strategies.

Sr. C.S.A.

Intelenet Global Services Pvt. Ltd.
03.2007 - 12.2007
  • Assisted internal bank employees with customer account openings.
  • Resolved customer complaints through effective communication and problem-solving.
  • Served as second-level officer in KYC team, verifying ID and address documents.

Sr. C.S.A.

I.C.I.C.I. Onesource
02.2006 - 03.2007
  • Delivered exceptional sales and service for car insurance clients.
  • Earned certificate of appreciation for outstanding customer support.

C.R.A.

Wipro Bpo
07.2005 - 02.2006
  • Provided technical support for Dell Dimension systems, resolving user issues efficiently.
  • Promoted to XPS queue, managing high-end systems and servers expertise.

PROGRAM CO-ORDINATOR

Creative Outdoor Development Education Pvt. Ltd.
07.2002 - 11.2004
  • Construct comprehensive manual for school children focusing on project tours, scouting, camp craft, etc.
  • Collaborated with team members to develop engaging educational materials.
  • Managed participant registrations and maintained accurate records in the system.

Education

Bachelor of Commerce -

University of Mumbai
Mumbai
05-2022

H.S.C. - Commerce

B.J.P.C
Mumbai
02.2003

S.S.C. -

St. Mary's High School
Mumbai
03.2001

Skills

  • SAP, Salesforce, Microsoft Office
  • One view and FileNet, Data analysis
  • ECRM

Personal Information

  • Date of Birth: 01/15/83
  • Nationality: INDIAN
  • Marital Status: Married

Languages Spoken

English
First Language
Hindi
Elementary (A2)
A2
Gujarati
Elementary (A2)
A2
Marathi
Beginner (A1)
A1

Accomplishments

  • I have been awarded the Rajya Puraskar (Governor's Award in Scouting)
  • I have won the Senior Championship at the West Mumbai Scouts and Guides District Association
  • Customer First Service Champion Award

Hobbies and Interests

  • Drawing, Singing, Stamps Collection, Coins Collection, Etc.

Scouting Experience

More than 35 years in scouting, Rajya Puraskar Badge (Governor's Award in scouting), twenty proficiency badges, one green cord, one silver cord holder, and also provided hon services as HON Badge secretary, West Mumbai Bharat Scouts & Guides District Association, conducted seminars and training sessions for schoolchildren, teachers and principals.

Timeline

Sr. Manager

Bhilosa Industries
09.2018 - Current

Head of Department (Telemarketing)

Audi Mumbai West and Audi Thane
07.2016 - 08.2018

Customer Excellence Team Member

Tech Mahindra
11.2015 - 02.2016

Sr. Manager

E. Neservanji Petrol Pump
11.2014 - 08.2015

Chargeback Advisor

J.P.Morgan Chase India Pvt. Ltd.
01.2008 - 10.2014

Sr. C.S.A.

Intelenet Global Services Pvt. Ltd.
03.2007 - 12.2007

Sr. C.S.A.

I.C.I.C.I. Onesource
02.2006 - 03.2007

C.R.A.

Wipro Bpo
07.2005 - 02.2006

PROGRAM CO-ORDINATOR

Creative Outdoor Development Education Pvt. Ltd.
07.2002 - 11.2004

Bachelor of Commerce -

University of Mumbai

H.S.C. - Commerce

B.J.P.C

S.S.C. -

St. Mary's High School

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KHUSHROO BHATHENA