Khuswant Singh
Summary
As customer service professional with an experience of more than 10 years, I bring valuable experience in addressing and resolving customer issues effectively. I strongly focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Growth Consultant
Revvlocity
Chandigarh
04.2026 - Current
- Achieve or exceed monthly targets for outbound activities, qualified leads, and meetings booked.
- Executed high-volume outbound prospecting via cold calls, emails, and LinkedIn, resulting in a pipeline of qualified sales opportunities.
- Identified and qualified prospective customers by analyzing their business needs and pain points to tailor solutions.
- Researched target accounts and personalised outreach to improve engagement and conversion.
- Ensured accuracy of prospect and pipeline data in CRM tools, supporting effective sales tracking and reporting.
Customer Service Representative
Teleperformance
Chandigarh
02.2020 - 09.2025
- Assist the customer in resolving any open requests for support, assistance, information on upgrading, etc.
- Maintain and improve customer satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for email and calls.
- Interacted effectively with the personnel, tools, and resources in the Customer/Technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications, etc.).
- Completed all training and development activities in a timely manner.
- Have a good understanding of escalation handling procedures.
Sr Tech Sales Agent
Infimum Enterprises
- Building and maintaining strong relationships with new and existing customers, acting as the primary point of contact.
- Providing expert product advice, troubleshooting support.
- Managed time efficiently in order to complete all tasks within deadlines.
- Negotiating contracts, pricing, and terms of sale to secure agreements while ensuring customer satisfaction.
Technical Sales Representative
Kambro Technologies
- Identifying client needs, troubleshooting technical issues, and recommending specific product solutions.
- Building and maintaining long-term relationships with clients.
- Handling the entire sales cycle, from prospecting new clients to post-sale support.
- Meeting or exceeding monthly and quarterly revenue growth targets, and quotas.
- Improved customer satisfaction with personalized technical support and follow-up.
Travel Consultant
Make My Trip
- Resolved client issues, ensuring their satisfaction with our services and solutions provided.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
Education
Diploma in BTEC (HNC) - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
Chandigarh12th -
Government Model Senior Secondary School
Chandigarh, India10th -
Manav Mangal Group of Schools
Chandigarh, IndiaSkills
- Technical support
- Relationship building
- Lead Generation
- Outbound Calling
- Live chat support
- Team collaboration
- Time management
- Problem-solving
- Travel industry expertise
- Strong communication skills
Personal Information
Languages
Hindi, Punjabi
First Language
English
Advanced
C1
PROFESSIONAL QUALIFICATION:
Hobbies and Interests
Timeline
Account Growth Consultant
Revvlocity
04.2026 - Current
Customer Service Representative
Teleperformance
02.2020 - 09.2025
Travel Consultant
Make My Trip
Technical Sales Representative
Kambro Technologies
Sr Tech Sales Agent
Infimum Enterprises
Diploma in BTEC (HNC) - Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
12th -
Government Model Senior Secondary School
10th -
Manav Mangal Group of Schools