Kia Carroll
Indianapolis,IN
Summary
Proven expertise in office management and time management, honed through roles at Publix and Unique Nails. Excelled in streamlining administrative processes, enhancing customer satisfaction, and managing critical communications. Demonstrates exceptional verbal and written communication skills, ensuring efficient operation and client engagement.
Overview
5
5
years of professional experience
Work History
Cashier
Publix
04.2023 - 11.2024
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Unique Nails
02.2021 - 06.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Receptionist/Personal Assistant
Keirra Taxed LLC
10.2019 - 04.2020
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05-2018
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Clear communication
- Verbal and written communication
- Scheduling
- Phone etiquette
- Data entry
- Time management
- Office management
Timeline
Cashier
Publix
04.2023 - 11.2024
Administrative Assistant
Unique Nails
02.2021 - 06.2023
Receptionist/Personal Assistant
Keirra Taxed LLC
10.2019 - 04.2020
High School Diploma -
Lawrence North High School
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