Overview
Work history
Education
Skills
Languages
Timeline
Generic

Kian Menezes

Hatfield,United Kingdom

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education

Work history

Service Advisor

Priority Skoda Pvt. Ltd.
Verna, Goa
12.2023 - 08.2024
  • Schedule and book appointments.
  • Vehicle drop-off and vehicle pick-up.
  • Solve queries about service outcomes to prevent break-downs in the future.
  • Provide customers with information and advice on warranty protections.
  • Call customers to advise them about service changes or car pick-up times.
  • Coordinated with technicians to ensure quality of service.
  • Oversaw vehicle inspections, increasing safety measures.
  • Maintain positive customer relationships to ensure repeat business.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Maintaining positive customer relationships to ensure repeat business.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.

DISS/ Warranty Operator

Priority Skoda Pvt. Ltd.
Verna, Goa
01.2023 - 11.2023
  • Technical communication with the Technical team of Skoda (Pune).
  • Solve the issues at the workshop with the help of the technicians.
  • Bridging a gap between the technicians at the workshop and the engineers at Skoda in order to solve the problems in Skoda cars visiting the workshop.
  • The means of communication was ElsaPro software, used worldwide in the VW system.
  • Documented all warranty information, leading to streamlined operations.
  • Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.

Intern

Alcon Hyundai Showroom
Porvorim , Goa
03.2020 - 03.2020
  • Assistant to the head technician at the Service Department.
  • Ensured safety by maintaining and calibrating equipment regularly.
  • Assisted in fault diagnosis for improved system performance.
  • Performed routine maintenance to prolong machine life.
  • Supported lead technician in complex repairs, resulting in minimal downtime.
  • Completed every assigned task within the given timeline thereby increasing overall productivity.
  • Supported senior technicians in troubleshooting and resolving technical problems.
  • Inspected components, tested wiring and diagnosed system faults.

Education

Higher Secondary School Examination - A.E.T. Automobile Engineering Technology

Fr. Agnel Higher Secondary School, Pilar
Goa, India
06.2019 - 05.2021

Secondary School Certificate Examination - Goa Board of Secondary Education

The Rosary High School
Goa, India

Skills

  • Hardworking
  • Responsible
  • Dedication to work
  • Communication skills
  • Honest
  • Automotive repair understanding
  • Customer Service
  • Complaint resolution
  • Vehicle mechanics
  • Technical support
  • Knowledge of vehicle parts
  • Customer engagement
  • After-sales service

Languages

English
Intermediate

Timeline

Service Advisor

Priority Skoda Pvt. Ltd.
12.2023 - 08.2024

DISS/ Warranty Operator

Priority Skoda Pvt. Ltd.
01.2023 - 11.2023

Intern

Alcon Hyundai Showroom
03.2020 - 03.2020

Higher Secondary School Examination - A.E.T. Automobile Engineering Technology

Fr. Agnel Higher Secondary School, Pilar
06.2019 - 05.2021

Secondary School Certificate Examination - Goa Board of Secondary Education

The Rosary High School

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Kian Menezes