Kian Menezes
Hatfield,United Kingdom
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work history
Service Advisor
Priority Skoda Pvt. Ltd.
Verna, Goa
12.2023 - 08.2024
- Schedule and book appointments.
- Vehicle drop-off and vehicle pick-up.
- Solve queries about service outcomes to prevent break-downs in the future.
- Provide customers with information and advice on warranty protections.
- Call customers to advise them about service changes or car pick-up times.
- Coordinated with technicians to ensure quality of service.
- Oversaw vehicle inspections, increasing safety measures.
- Maintain positive customer relationships to ensure repeat business.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintaining positive customer relationships to ensure repeat business.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
DISS/ Warranty Operator
Priority Skoda Pvt. Ltd.
Verna, Goa
01.2023 - 11.2023
- Technical communication with the Technical team of Skoda (Pune).
- Solve the issues at the workshop with the help of the technicians.
- Bridging a gap between the technicians at the workshop and the engineers at Skoda in order to solve the problems in Skoda cars visiting the workshop.
- The means of communication was ElsaPro software, used worldwide in the VW system.
- Documented all warranty information, leading to streamlined operations.
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
Intern
Alcon Hyundai Showroom
Porvorim , Goa
03.2020 - 03.2020
- Assistant to the head technician at the Service Department.
- Ensured safety by maintaining and calibrating equipment regularly.
- Assisted in fault diagnosis for improved system performance.
- Performed routine maintenance to prolong machine life.
- Supported lead technician in complex repairs, resulting in minimal downtime.
- Completed every assigned task within the given timeline thereby increasing overall productivity.
- Supported senior technicians in troubleshooting and resolving technical problems.
- Inspected components, tested wiring and diagnosed system faults.
Education
Higher Secondary School Examination - A.E.T. Automobile Engineering Technology
Fr. Agnel Higher Secondary School, Pilar
Goa, India 06.2019 - 05.2021
Secondary School Certificate Examination - Goa Board of Secondary Education
The Rosary High School
Goa, IndiaSkills
- Hardworking
- Responsible
- Dedication to work
- Communication skills
- Honest
- Automotive repair understanding
- Customer Service
- Complaint resolution
- Vehicle mechanics
- Technical support
- Knowledge of vehicle parts
- Customer engagement
- After-sales service
Languages
English
Intermediate
Timeline
Service Advisor
Priority Skoda Pvt. Ltd.
12.2023 - 08.2024
DISS/ Warranty Operator
Priority Skoda Pvt. Ltd.
01.2023 - 11.2023
Intern
Alcon Hyundai Showroom
03.2020 - 03.2020
Higher Secondary School Examination - A.E.T. Automobile Engineering Technology
Fr. Agnel Higher Secondary School, Pilar
06.2019 - 05.2021
Secondary School Certificate Examination - Goa Board of Secondary Education
The Rosary High School