Kiana Dominikovich
Hammond,IN
Summary
Dynamic leader with proven expertise in staff management and customer satisfaction at Arnie's Dog House. Excelled in staff training, enhancing team leadership, and problem-solving skills. Achieved significant improvements in service quality and operational efficiency. Skilled in cash handling and fostering a customer-oriented environment. Demonstrated ability to motivate staff towards continuous improvement, ensuring compliance with health standards.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Arnies Dog House
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Employee
Arnie's Dog House
06.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Food preparation
- Register operation
- Heavy and light cleaning
- Customer service
Education
No Degree -
Indiana Digital Learning School
Modoc, IN05-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Staff development
- Inventory control and record keeping
Timeline
Shift Supervisor
Arnies Dog House
06.2024 - Current
Employee
Arnie's Dog House
06.2023 - 06.2024
No Degree -
Indiana Digital Learning School
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