Kichu Muraleedharan Pillai

• Consulting & Device Migration: Led the Device Migration aspect of a Merger project for a European Energy firm, conducting a comprehensive Device Infrastructure Assessment and providing strategic guidance on Autopilot Enrollment and Autopilot Reset using ConfigMgr Autopilot Task Sequence, ensuring a seamless transition with minimal downtime.
• DevOps & Deployment Management: Managed a partner team of 10 members, overseeing 30+ major production deployments and 900+ change requests (CRs) through Azure DevOps, achieving a 99% success rate. Provided strategic guidance, collaborated with feature teams, and resolved escalations to ensure efficient and timely deployments.
• Change Management: Led the change management process for mobility platform deployment, organizing and conducting Pre-CAB and CAB meetings, validating CR tickets, coordinating with initiators, and securing approvals from customer CAB approvers, resulting in streamlined workflows and reduced processing time.
• Stakeholder & Client Engagement: Served as the primary contact for production change deployments, collaborating with cross-functional teams to deliver solutions, manage escalations, and maintain workflow continuity. Regularly engaged with clients, evaluating needs, developing strategies, and providing industry-specific recommendations, leading to improved satisfaction and business growth.
• Process Optimization & Leadership: Identified areas for operational improvements, implementing targeted solutions that increased productivity and efficiency. Fostered a collaborative work environment, enhanced communication among teams, and streamlined internal processes to improve project outcomes.
• Project & Time Management: Successfully managed multiple projects, ensuring on-time delivery through meticulous organization, time management, and prioritization of deadlines. Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

Sr. Consultant

• Microsoft ConfigMgr/Intune Consulting & Implementation
  Led planning, design, and implementation of Microsoft solutions tailored to client infrastructure. Provided expert technical assistance, post-implementation support, and troubleshooting to ensure seamless adoption.
• Solution Design & Problem-Solving
  Designed customized solutions aligned with client infrastructure needs, collaborating with IT teams and stakeholders to identify and mitigate technical challenges. Administered change management for server upgrades and software installations.
• Process Optimization & Documentation
  Developed and maintained comprehensive documentation of technologies, standards, and procedures, ensuring clear guidelines for implementation and ongoing support. Identified key areas for improvement, implementing targeted solutions to enhance efficiency and productivity.
• Project & Task Management
  Successfully prioritized projects based on key milestones and deadlines, ensuring efficient execution. Diagnosed root causes of technical issues and delivered effective solutions, improving overall service quality and system performance.

Technical Account Manager

• Client Training & Engagement
  Educated and trained clients on Microsoft solutions, enhancing customer experience and satisfaction. Conducted product validation, provided team training, and facilitated knowledge-sharing to strengthen internal capabilities.
• Stakeholder & Relationship Management
  Built strong client relationships through consistent communication and proactive problem-solving. Engaged with customers, management, and sales teams to understand business needs, provide tailored consulting services, and generate new project opportunities.
• Customer Support & Issue Resolution
  Addressed customer queries, collaborated with internal teams to develop customized solutions, and provided strategic guidance on infrastructure management. Increased client satisfaction through effective problem-solving strategies and proactive engagement.

• Delivered 50 + high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients during design decision making workshops.
• Acted as a liaison between stakeholders, ensuring open lines of communication throughout the project life cycle, resulting in a 20% reduction in project delays.
• Collaborated closely with cross-functional teams to devise effective strategies and action plans to improve the delivery quality and efficiency.
• Led 4 projects under the guidance and supervision of the chief consultant, successfully achieving 80% of project milestones on schedule.
• Mentored 10+ junior team members, sharing expertise, knowledge, and best practices.
• Enhanced client satisfaction by providing tailored solutions and recommendations.