Kiele Garland
Summary
Dynamic and results-oriented professional with extensive experience at Brass Elk Brewing, demonstrating exceptional leadership and customer service skills. Excelled in enhancing dining experiences through meticulous attention to cleanliness and food safety, while training teams for peak performance. Proven ability to improve service efficiency and guest satisfaction, leveraging strong multitasking and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Head Food Runner
Brass Elk Brewing
06.2021 - 12.2024
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through attention to detail, ensuring accurate plate presentation and dish specifications.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
- Proactively identified opportunities for improving workflows and collaborated with colleagues to implement changes leading to increased efficiency in the food running process.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
Restaurant Host/ Busser
Brass Elk Brewing
06.2021 - 12.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Cleaning and resetting tables efficiently.
McDonald's Crew Member
McDonald's
08.2020 - 06.2021
- Maintained cleanliness of work environment to ensure safety and hygiene.
- Assisted customers promptly, enhancing customer satisfaction.
- Prepared food items according to standard procedures, ensuring quality and consistency.
- Operated cash register for processing transactions quickly and accurately.
- Stocked inventory efficiently, supporting seamless store operations.
- Followed health and safety guidelines, maintaining a safe workplace.
- Supported team members by performing tasks collaboratively, enhancing teamwork.
- Implemented store policies effectively, ensuring smooth operations.
- Improved service speed by efficiently organizing work areas.
- Cleaned dining and kitchen areas, creating a welcoming environment.
- Supported management in daily operations, contributing to team success.
- Addressed customer inquiries and complaints, ensuring resolution.
- Handled food storage and preparation tasks, maintaining quality standards.
- Operated kitchen equipment safely and efficiently.
- Assisted in training new team members, supporting better integration.
- Ensured timely restocking of supplies, maintaining availability.
- Participated in team meetings to discuss improvements and strategies.
- Executed opening and closing procedures, ensuring readiness for operations.
- Provided prompt service to customers, contributing to positive experiences.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Natural Resources Management
Elkhart High School
Elkhart, IN05.2024
Skills
- Cleanliness standards
- Food presentation
- Order accuracy
- Table setting
- Strong leadership
- Food allergy awareness
- Strong work ethic
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Cleaning and sanitizing
- Effective multitasking
- Safety awareness
- Valid Driver's license
- Cash handling
- Food preparation
- Safe food handling
- Health and safety
- Kitchen support
- Training and mentoring
- Flexible schedule
- Anticipating customer needs
- Bussing tables
- Hospitality service expertise
- Kitchen communication
- Opening and closing procedures
- Menu memorization
- Issue resolution
- Performance improvement
- Meal delivery
- Service station maintenance
- Serving staff support
- Closing duties
- Table service
- Dining room setup
- Table resetting
- Attention to detail
- Multitasking
- Reliability
- Clear communication
- Adaptability and flexibility
- Cash register operation
- Task prioritization
- Sanitation practices
- Professionalism
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Food Runner
Brass Elk Brewing
06.2021 - 12.2024
Restaurant Host/ Busser
Brass Elk Brewing
06.2021 - 12.2024
McDonald's Crew Member
McDonald's
08.2020 - 06.2021
Natural Resources Management
Elkhart High School
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