Kiera Williams
Jeffersonville
Summary
Dedicated professional with extensive experience as a Pharmacy Technician at Chewy Pharmacy, excelling in prescription processing and safety compliance. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in health record maintenance and empathetic care, ensuring optimal support for clients and their families.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Chewy Pharmacy
02.2025 - 11.2025
- Processed prescription orders accurately and efficiently using advanced pharmacy management systems.
- Assisted pharmacists in preparing medications, ensuring compliance with safety protocols and regulations.
- Managed inventory levels by tracking stock and placing orders to maintain optimal supply.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Representative
Walmart
01.2024 - 02.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Assisted in training new team members on customer service protocols and systems.
- Processed transactions accurately using POS systems, ensuring smooth checkout experiences.
- Maintained product knowledge to provide informed recommendations and solutions to customers.
In-Home Senior Caregiver
Avonlea Cottage
02.2022 - 12.2023
- Assisted clients with daily living activities, ensuring comfort and safety in homely environments.
- Administered medications as prescribed, maintaining accurate records of client health status.
- Developed personalized care plans in collaboration with families to meet individual needs effectively.
- Supported mobility and exercise routines, enhancing physical wellbeing for elderly clients.
Caregiver
Country Manor Memory Care
03.2021 - 02.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored resident health and behavior, reporting changes to nursing staff.
- Engaged residents in cognitive and social activities to enhance well-being.
- Maintained cleanliness and safety of living spaces through routine housekeeping tasks.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Health record maintenance
- Daily living assistance
- Activity monitoring
- Communication skills
- Empathy in care
- Data entry
- Insurance processing
- Client support services
- Prescription processing
- Safety compliance
- Care plan development
Timeline
Pharmacy Technician
Chewy Pharmacy
02.2025 - 11.2025
Customer Service Representative
Walmart
01.2024 - 02.2025
In-Home Senior Caregiver
Avonlea Cottage
02.2022 - 12.2023
Caregiver
Country Manor Memory Care
03.2021 - 02.2022
High School Diploma -
Penn Foster Career School