Kieran Kesterke
Fort Wayne
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Senior Business Development Manager
Key Exteriors
10.2022 - Current
- Calling and scheduling appointments, working with closely with potential and previous customers, customer service, marketing, sales, marketing training new hires including, call scripts and CRM system, trade show working and training.
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals and building a strong team.
- Held one-on-one meetings with marketing team members to identify common or biggest issues and offered insight into best remedy.
Server
Summit City Comedy Club
12.2021 - 02.2023
- Typical serving obligations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Landscaper/Laborer
Property Care Pro
08.2021 - 01.2022
- Mowing lawns, shoveling stone, edging, bush trimming and shaping, fall and snow clean up or maintenance. Basic landscaping needs.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed debris and waste from outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Assistant Sales and Marketing Manager
Inferno Fireworks
01.2021 - 09.2021
- Executed sales, marketing, stocking, loading and unloading operations.
- Managed transportation logistics and operated cash registry systems.
- Trained employees and provided exceptional customer service while running two stores.
- Managed key accounts, resulting in increased customer satisfaction and repeat business.
- Analyzed sales data to uncover insights that informed future strategies for targeting specific demographics or regions effectively.
- Developed customized sales pitches tailored to individual client needs, enhancing closing ratios.
- Leveraged social media platforms as part of outreach campaigns, raising brand awareness among target audiences online.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
Agency Coordinator
Transamerica Agency Network
10.2019 - 01.2021
- Oversaw phone call management and appointment scheduling for agents.
- Connected clients with their respective agents and provided exceptional customer service.
- Documented all client interactions and maintained comprehensive call logs.
- Managed recruitment processes in the Fort Wayne office. Coordinated the interview scheduling using websites like Indeed and LinkedIn.
- Performed exceptionally at Transamerica, gaining notable experience before the branch ceased operations due to COVID-19.
- Filed required paperwork.
- Processed requests from vendors and co-workers.
- Developed strong relationships with clients through consistent follow-up and timely project delivery.
- Facilitated effective communication between departments, ensuring timely completion of tasks and optimal workflow management.
- Collaborated with every transamerica office in the US on weekly meetings.
- Opened and sorted mail and distributed to department on daily basis.
- Received and reviewed daily reports for distribution.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Benefits Specialist
Snider Insurance Group
03.2019 - 11.2019
- Selling group life insurance and other supplemental benefits to group businesses in the, Fort Wayne and surrounding Indiana area.
- Facilitated discussions through effective face-to-face communication. Delivered impactful presentations to engage diverse audience. Rapport building and fostering current and future relationships through verbal interactions.
- Scheduled appointments, qualified leads, logged lead information.
- Conducted follow-ups through phone calls and emails, ensured all paperwork was submitted correctly.
- Closed cases successfully by managing communication and documentation efficiently.
- Facilitated the sale of insurance products by leveraging technological skills to address customer inquiries.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Implemented open enrollment system to streamline benefits processes for employees.
- Provided personalized support to employees during life events affecting benefits, such as marriage or childbirth.
- Increased employee satisfaction with benefits by negotiating more favorable terms with providers.
Sales Consultant
Key Exteriors
05.2018 - 05.2019
- Sold home improvement products including windows, doors, siding, roofing and gutters.
- Developed pricing strategies for various products.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
Server
Halls Commissary
06.2015 - 05.2018
- Handled basic server duties including order processing, phone answering, and guest greeting.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Improved dining experience by providing prompt, attentive service to guests.
Business Development Marketing Consultant
Key Exteriors
10.2012 - 06.2015
- Organized logistics for show setups and managed bookings.
- Performed general office tasks such as copying and data entry.Managed social media presence on the Key Exteriors Facebook page.
- Forged lasting relationships with clients through exceptional customer service and consistent follow-up communication.
- Boosted brand awareness through the creation of compelling content, social media management, and public relations initiatives.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Created and managed social media campaigns to increase brand engagement.
Education
Bachelor of General Studies
Purdue Fort Wayne
Fort Wayne, IN12.2018
Skills
- Sales presentations
- Social media marketing
- Cold calling
- Territory management
- CRM software
- Customer relationship management
- Staff training
- Product expertise
- Continuous professional improvement
- Lead generation
- Proficient in type products
- Contract negotiation and closing tactics
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Relationship and team building
- Multitasking Abilities
- Reliability
- Leadership and people development
- Organizational skills
- Excellent communication
- Team collaboration
- Active listening
- Analytical and critical thinker
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client relationship building
- Planning and coordination
- Relationship building
- People and culture
- Operational efficiency
- Management team leadership
- Executive leadership
- Team building
- Task prioritization
- Interpersonal skills
- Client relationship management
- Analytical thinking
- Conflict resolution
- Training and development
- Goal setting
- Professionalism
- Staff management
- Employee motivation and performance
- Time management abilities
- Marketing and advertising
- Adaptability
- Written communication
- Organizational development
- Product knowledge
Timeline
Senior Business Development Manager
Key Exteriors
10.2022 - Current
Server
Summit City Comedy Club
12.2021 - 02.2023
Landscaper/Laborer
Property Care Pro
08.2021 - 01.2022
Assistant Sales and Marketing Manager
Inferno Fireworks
01.2021 - 09.2021
Agency Coordinator
Transamerica Agency Network
10.2019 - 01.2021
Benefits Specialist
Snider Insurance Group
03.2019 - 11.2019
Sales Consultant
Key Exteriors
05.2018 - 05.2019
Server
Halls Commissary
06.2015 - 05.2018
Business Development Marketing Consultant
Key Exteriors
10.2012 - 06.2015
Bachelor of General Studies
Purdue Fort Wayne
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