Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Moore

Munster

Summary

Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at companies like Amazon. Skilled in relationship building and problem-solving, consistently achieving high customer satisfaction. Proven ability to maintain composure under pressure, leading to positive outcomes and enhanced team performance.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Amazon
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Bartender

Panthera’s Cocktail Lounge
04.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Retail Sales Associate Cashier

Michaels Arts and Crafts
08.2018 - 09.2020
  • Operated cash register and processed transactions accurately and quickly.
  • Engaged with customers to create a friendly and welcoming atmosphere.
  • Collaborated with team members to manage inventory and restock items as needed.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Stocked shelves and ensured products were displayed properly and attractively.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.

Retail Sales Associate

TJ Maxx, TJX Companies
03.2018 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

Merrillville High School
Merrillville, IN
06.2018

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Complex Problem-solving
  • Stock replenishment
  • Assertiveness
  • Refunds and exchanges
  • Complaint escalation
  • Hospitality and accommodation
  • Calm and professional under pressure
  • Computer skills
  • Relationship building
  • Attentiveness
  • Food safety
  • Time management
  • Communication
  • Patience
  • Resilience
  • Active listener

Timeline

Bartender

Panthera’s Cocktail Lounge
04.2023 - 01.2024

Customer Service Associate

Amazon
06.2022 - Current

Retail Sales Associate Cashier

Michaels Arts and Crafts
08.2018 - 09.2020

Retail Sales Associate

TJ Maxx, TJX Companies
03.2018 - 09.2018

High School Diploma -

Merrillville High School

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Kierra Moore