Kierstin Brown
Osceola
Summary
Experienced customer service professional with great knowledge of hospitality under the belt. Strives in a team-based environment with strong communication skills.
Overview
11
11
years of professional experience
Work History
Receptionist
Indiana Dinosaur Museum/South Bend Chocolate Company
South Bend, IN
09.2025 - 04.2026
- Responded to phone calls and managed five email accounts, ensuring timely and accurate information delivery regarding chocolate company and museum services.
- Tracked and processed online sales orders through Faire and Bento, efficiently handling wholesale and corporate order fulfillment.
- Facilitated daily report preparation for multiple locations through proficient use of QuickBooks, Excel, and Clover, enhancing operational efficiency.
- Oversaw scheduling of diverse events including school field trips and AP Biology trips. Managed library programs and RV reservations via Harvest Host. Directed seasonal events for senior citizen groups and birthday parties. Facilitated educational programs and alumni initiatives.
- Handled daily mail drop-offs along with deposits
Bridal Consultant
Simply Yours Bridal, Granger
Granger
09.2023 - 01.2024
- Guided brides in selecting ideal dresses aligned with style visions, measurements, and venue specifications.
- Collaborated with mothers and bridal parties to curate dress selections based on unique style visions, precise measurements, and venue specifications.
- Facilitated marketing coordination through bridal conventions, social media, and word-of-mouth strategies.
- Assisted receptionist with daily tasks, including cleaning and organizing dresses by size, silhouette, and price. Supported organization of two storage closets for dresses on hold.
- Supported receptionist by managing incoming phone calls and conducting follow-up communications.
Spa Coordinator
Woodhouse Spa, Granger
Granger
06.2023 - 06.2024
- Oversaw daily spa operations to enhance service quality and customer satisfaction.
- Managed logistics and programming for special events, ensuring seamless execution and participant satisfaction.
- Facilitated appointment scheduling and managed payment transactions to enhance customer experience.
- Led initiatives to address customer complaints and foster conflict resolution. Championed strategies to improve customer relations and service quality.
- Oversaw opening and closing operations of spa to ensure smooth daily functioning.
Operations Manager
Shall We Wine, Chicago
Chicago
10.2021 - 09.2022
- Executed event organization and hosting for diverse formats, including virtual and corporate gatherings.
- Coordinated and facilitated wine and spirit tastings in retail environments to promote brand visibility.
- Facilitated recruitment and training of brand ambassadors for in-store demonstrations and events.
- Executed comprehensive social media strategies, engaging audiences on Facebook, Instagram, LinkedIn, TikTok, and YouTube.
- Designed and scheduled targeted email communications, including monthly newsletters and event invitations, to effectively reach and inform subscribers.
Manager/Head Receptionist
Penny Lane Studios
Chicago, IL
09.2015 - 10.2021
- Oversaw client booking processes via phone and email, ensuring seamless communication. Resolved client and employee issues, enhancing overall satisfaction.
- Assisted in conducting monthly inventory of retail and back bar products. Supported weekly ordering processes and fostered relationships with product distributors.
- Optimized visual merchandising and structured salon layout to elevate customer experience.
- Facilitated training and support for new personnel to elevate customer service standards.
- Oversaw and optimized social media platforms to enhance brand visibility.
Education
High School Diploma -
Penn High School
Mishawaka, IN05-2010
Skills
- Hospitality
- Strong organizational skills
- Event management
- Computer skills
- Client support
- Effective multitasking
Timeline
Receptionist
Indiana Dinosaur Museum/South Bend Chocolate Company
09.2025 - 04.2026
Bridal Consultant
Simply Yours Bridal, Granger
09.2023 - 01.2024
Spa Coordinator
Woodhouse Spa, Granger
06.2023 - 06.2024
Operations Manager
Shall We Wine, Chicago
10.2021 - 09.2022
Manager/Head Receptionist
Penny Lane Studios
09.2015 - 10.2021
High School Diploma -
Penn High School