Kierstin Huddleston
Indianapolis
Summary
Customer service professional with a successful history of addressing and resolving customer issues. Proven track record in achieving positive outcomes through teamwork. Reliable and adaptable with excellent communication and problem-solving abilities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Front Desk Specialist
Eye Specialist Of Indiana
10.2024 - Current
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Customer Service Representative
Pritt Electric
01.2023 - 09.2024
- Answer incoming calls
- Logistics
- Schedule appointments
- Emailing
- Enter/Pay out invoices
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist/CSR
Franklin Falls Animal Clinic
06.2022 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provide information on services/product
- Schedule Appointments
- Check clients in and out
- Make reminder calls
- Fill medications
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email and phone calls.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Representative
Pritt Electric
09.2021 - 03.2022
- Answer incoming calls
- Logistics
- Schedule appointments
- Emailing
- Enter/Pay out invoices
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist/CSR
St. Francis Pet Hospital
04.2020 - 09.2021
- Provide information on services/product
- Schedule Appointments
- Make reminder calls
- Prep patient charts
- File Charts
- Fill medications
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Warehouse Associate
Amazon
11.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Warehouse Associate/Error Correction Specialist
Swimoutlet.com
03.2017 - 10.2019
- In error correction I get orders that are sent to me from picking and packing that are problematic
- I then look into the problem which is either a problem with the customer's address or one of the items they ordered is missing
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Equivalency -
Ben Davis University
06.2016
Skills
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Scheduling
Timeline
Front Desk Specialist
Eye Specialist Of Indiana
10.2024 - Current
Customer Service Representative
Pritt Electric
01.2023 - 09.2024
Receptionist/CSR
Franklin Falls Animal Clinic
06.2022 - 10.2022
Customer Service Representative
Pritt Electric
09.2021 - 03.2022
Receptionist/CSR
St. Francis Pet Hospital
04.2020 - 09.2021
Warehouse Associate
Amazon
11.2019 - 04.2020
Warehouse Associate/Error Correction Specialist
Swimoutlet.com
03.2017 - 10.2019
High School Equivalency -
Ben Davis University
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