KIINSHU RASTOOGI

• Led the analysis, planning, and execution of diverse projects, collaborating closely with organizational leaders to understand project scope and technical requirements
• Coordinated prioritization and grooming of product backlogs, ensuring alignment with project objectives and stakeholder expectations
• Created sprint backlogs with user stories and facilitated sprint planning meetings in accordance with Agile and Scrum practices
• Ensured comprehensive documentation of requirements using various techniques such as UI diagrams, wireframes, UML, and data dictionaries
• Participated in user acceptance testing and provided training to end-users on new system functionalities, driving successful adoption and usage
• Developed release notes detailing new rollouts and enhancements, facilitating effective communication and stakeholder engagement
• Managed multiple projects concurrently, updating project documentation, adjusting schedules, and ensuring efficient and on-time delivery of project tasks and milestones
• PROJECT SNAPSHOT
• Project 1: CRM Digital Solution Implementation
• Business Need: Developed a CRM digital solution to nurture leads, maintain records, and enhance analytics for a multinational corporation
• Tasks Performed: Developing project plans, timelines, and milestones for the CRM portal implementation
• Conducted comprehensive document studies to understand existing processes and requirements
• Led requirement planning and management efforts, eliciting and documenting stakeholder needs
• Created user stories and comprehensive requirement documentation for system development
• Leading a cross-functional team involved in CRM portal development, including developers, designers, testers, and analysts
• Engaged stakeholders through effective communication and solution validation sessions
• Addressing stakeholder concerns and managing expectations throughout the project lifecycle
• Managed the project team, ensuring adherence to timelines and scope
• Ensuring that defects and issues identified during testing are promptly addressed and resolved
• Solution Proposed: Designed a robust CRM system tailored for companies to create and manage various campaigns seamlessly
• The system facilitated inbound/outbound communication channels such as SMS, calls, emails, and voicemails
• Leads were nurtured based on responses collected, and performance metrics, including conversion rates, were measured
• The solution also included reusable templates to streamline processes, enhance decision-making, and improve collaboration and information sharing among teams
• Business Outcome: Maximization of availability for business-critical analytics, providing actionable insights for lead management
• Accelerated leads to qualification process, leading to faster conversion rates
• Implementation of reusable templates resulted in improvised decision-making and improved collaboration
• Project 2: SUITE-MMS (Single Unified Integrated Election Management System)
• Business Need: The client sought a one-stop solution for county users to streamline voter management tasks and enhance the efficiency of the voter database
• The objective was to integrate a standalone application into SUITE-MMS, enabling users to perform all election management tasks on a single platform while ensuring data security and confidentiality
• Tasks Performed:
• Led requirement planning and management efforts, eliciting, documenting, and prioritizing stakeholder needs
• Organized and facilitated Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Establish effective communication channels within the project team and with external stakeholders
• Provide regular progress updates, status reports, and performance metrics to keep stakeholders informed and engaged
• Coordinated team efforts, including time boxing and task allocation, to ensure timely delivery of project milestones
• Foster a culture of continuous improvement within the project team by encouraging feedback, identifying lessons learned, and implementing process enhancements to optimize project delivery
• Define and implement quality standards and processes
• Solution Proposed:
• Develop a window and web application using .NET framework
• The application will serve as a comprehensive platform for election management tasks
• Business Outcome:
• Cost-effective standalone application for efficient voter database management
• Consolidation of all election management tasks onto a single platform
• Generation of various reports and trends for informed decision-making
• Ensuring confidentiality and security of voter data
• Project 4: Automated Data Management
• Business Need:
• The Forging Company aimed to streamline and automate their manual processes, which were primarily conducted through lengthy email conversations and manual approval procedures
• The existing process relied on MS Excel/Word forms, leading to inconsistencies in record review and prolonged approval times
• Furthermore, the lack of digital data analysis hindered process improvements
• Tasks Performed:
• Assessed the existing manual processes and identified pain points
• Developed a plan to address process automation needs
• Gathered requirements from stakeholders to understand their needs and expectations
• Created a comprehensive data dictionary for consistent data handling
• Documented requirements, including Functional Requirements Document (FRD) and Business Requirements Document (BRD)
• Communicated requirements effectively to stakeholders, PM/SM, Sol
• Architect, development teams &QA
• Validated proposed solutions to ensure they meet business needs and objectives
• Solution Proposed:
• The proposed solution involved migrating to SharePoint, leveraging its lists and permissions features for immediate user accessibility
• To minimize business downtime and ensure a seamless transition, the migration to the cloud was conducted safely and flexibly, prioritizing critical documents for customers
• Collaboration files from various sources were consolidated to streamline data access
• Business Outcome:
• Efficiency: Users can quickly find information and collaborate seamlessly across the organization
• Reduced Approval Time: Significant reduction in approval and response times, enhancing operational efficiency and customer satisfaction
• Project 5: Reports Generator Portal-Auto insurance company
• Business Need:
• The auto-insurance company catered to various leading car manufacturers, handling numerous transactions and updates across linked car companies
• However, the absence of streamlined processes and strategies led to inaccurate reports
• There was no centralized platform to consolidate and display all reports, each with varying security levels
• This lack of cohesion resulted in delays in business decisions
• Tasks Performed:
• Analyzed the company's operations and identified areas for improvement
• Identified and analyzed stakeholders to understand their requirements and concerns
• Reviewed existing documents and processes to gain insights into the current state
• Planned and managed requirements to ensure alignment with business objectives
• Gathered requirements from stakeholders to understand their needs and expectations
• Created a data dictionary to ensure consistent data handling and understanding
• Documented requirements, including user stories, to guide development efforts
• Communicated requirements effectively to stakeholders and development teams
• Validated proposed solutions to ensure they meet business needs and objectives
• Solution Proposed:
• The proposed solution involved designing a web application with row-level security and a dynamic mechanism for creating customizable reports
• Authorized users could manually select variables and attributes from the data bank to generate reports as needed
• Additionally, reports for all clients were prepared by extracting data from various sources, cleaning and transforming it, and loading the required data
• Business Outcome:
• Maximized Availability: Improved availability for business-critical transactions and analytics
• Faster Insights: Enabled faster, actionable insights into transactional data, leading to improved decision-making
• Improved Collaboration: Facilitated collaboration and information sharing among stakeholders, enhancing overall efficiency.

Project 2: E-Governance Web and Mobile App Implementation
Business Need:
The client required architecture engineering software aligned with Ease of Doing
Business (EODB) and Business Reform Action Plan (BRAP) recommendations
The objective was to streamline the scrutiny and approval process for building plans, in line with government initiatives towards smarter cities and digitization
Tasks Performed:
Collaborate with the client and stakeholders to understand their requirements and objectives in aligning with EODB and BRAP recommendations
Define strategies and project plan for aligning the software functionalities with government initiatives towards smarter cities and digitization
Coordinate team activities, assign tasks, and ensure effective communication and collaboration to meet project objectives
Engage with government officials, regulatory bodies, and other stakeholders to ensure alignment of the software solution with EODB and BRAP recommendations
Identify potential risks and challenges associated with the project, such as regulatory changes, technical complexities, or resource constraints
Develop training materials and conduct training sessions for end-users, government officials, and other stakeholders to familiarize them with the software
Solution Proposed:
Proposed the implementation of AutoDCR (Automatic Development Control
Regulations) integrated with a Process Workflow System named 'BPAMS' for building plan scrutiny and approval
The system reads CAD drawings and maps them to development control regulations for approval by authorities
It facilitates the online submission of plans and applications through a single-window system, followed by automatic scrutiny against building regulations and NOC parameters
Features include automated site visit scheduling, inspection checklist filling, scrutiny report generation, and digitally signed approval letters
The system also sends auto-generated
SMS/emails at various stages and provides proposal information online for citizens
MIS reports are generated for tracking and monitoring
Business Outcome:
Accelerated scrutiny and approval process by eliminating manual computations and streamlining workflows
Improved transparency and collaboration among stakeholders, bringing all parties onto a single platform
Enhanced state ranking in EODB by eliminating subjectivity in the approval process and providing clear reasons for approvals or rejections

• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
• Assessed business requirements to forecast annual budgetary operational costs.
• Collaborated with stakeholders to identify business needs and data sources.

Oversee supplier and vendor relationships, manage agreements and contracts, and handle SOW and invoicing.
Engage in project kick-off meetings to align expectations and set objectives.
Manage the complete operations spectrum for staff augmentation.
Actively participate in initiatives aimed at enhancing company and customer/vendor relationships
Conduct rate negotiations, evaluate consultant performance, and manage performance reviews.
Identify training needs for both staff and clients.
Collaborate with business leaders and the communications team to establish regular talent communication practices
Engage with stakeholders at all levels to gather input and ensure alignment on process initiatives.
Collaborate with stakeholders to gather and define business requirements.
Work with cross-functional teams to design and implement process solutions.