Kim Lobo

Product Manager for the following products:-

• Physical Collection products -Cash ,Cheque ,NACH,Cheque Printing,Dividend Warrant
• Digital Collection product-Virtual Accounts ,Aadhaar,Mobile Based Cheque Collection
• Digital Payments - Domestic Money Transfer using API
• Liaising with Operations, Compliance, Risk, IT & Regulatory for solution delivery.
• Banking Alliances,Vendor Alliances
• Engagement with Sales, Customers on a regular basis on customized product solution delivery & seeking feedback for improvement on existing product/processes.
  
  

• Managing Electronic Banking Sales Channel for Domestic Vendor ,Salary ,Corporate/Prepaid Card Payments, Trade Finance, Utility & Statutory Payments
• Requirement gathering & Scoping to Ensure Best Fit Solutions for Clients
• Managing Key End to End Implementation of Customized Solutions for Customers on Corporate Electronic Banking Channel.
• Training Relationship Managers on the Electronic Banking products for Corporate on a monthly basis.
• Review with Business Segments on the penetration progress at regular interval basis.

• New product development and process re-engineering for payments products.
• Implementation of key mandates in coordination with IT and Operations team.
• Regular business monitoring for existing & new key products and taking initiatives along with stakeholders
• Coordinating with Relationship Manager for Pre Product Sales meeting with Clients for key CMS mandates with respect to customization
• Training Business Banking Relationship Managers ,Corporate Account Managers & Clients on Axis Bank’s CMS Payment products
• Responsible for Achievement of allocated budget in terms of float,fee & new CMS clients.
• Preparation of Monthly Dashboard which includes throughput of existing & new clients & sharing the same with customer groups

• Leading, Managing & Implementing Cash Management Solutions (i.e Collections & Payments products) for
• HSBC’s Corporate Banking Customers.
• As a central project manager drive internal and external stakeholders to implement the required
• Solutions for clients in a timely and efficient manner.
• Execute the implementations in line with HSBC’s Project Management techniques, tools and Methodologies.
• Validating estimated Sales Volumes & Solutions Sold, Initiating a Project plan & sharing the same with cutomer. Sharing documentation with the customer & verifying the same in order to initiate setup of the accepted product.
• Initiating Post Implementation Review with the customer to evaluate the Implementation done.
• Ensuring quality Service to meet the customer’s requirement & seek to maximize return on the Deal.
• Analyzing revenue against target & informing stakeholders accordingly.
• Critical data analysis for business planning so as to ensure no revenue leakage takes place on account of pricing. Preparation of all relevant Dashboards & MIS and sharing of the same with the senior management
• Training Document Coordinators, Sales Managers & Relationship Managers at various intervals on the documentation required for Cash Management Solutions.
• Analyzing Discrepancy rate in documentation on a periodic basis to ensure error free setups.

Client Service

• Being a Single Point of Contact for Citibank India’s Corporate Banking Customers. handling service & post transaction related queries with reference to Cash Management. Account Services, Trade & Fund Transfer products.
• Liaising with respective units to get solutions to customer queries.
• Attending Service Review Meetings with Customers from time to time to evaluate the service levels provided to them.
• Mentoring new joiners in the team, allocating work & monitoring the performance on a regular basis
• Highlighting the achievements done by the team to the management by collating customer appreciations & revenue savings for the bank.
• Investigating Customer queries with regards to interest claims, cert liquidation, excess/short credits/debits, missing credits, and details of debits/credits for Cash Management Customers. Processed interest claims/refunds/write off & write back for Corporate banking customers.
• Proactively provided solutions to customer issues ranging from statement delivery, reconciliation of statements, status of cheques,balance confirmation,Swift copies ,Trade Adivces etc.
• Conducted Process Audit in the unit on a Quarterly basis.
• Generating, customizing & proactively sending MIS from Cash Management System to Citibank India Corporate Banking Customers.
• Sending Proactive Letters to the customer informing them about any rectifications made to their Cash Management Accounts.
• Resolving Cash Management Service Related Queries for Citibank India Corporate Banking customers
• Attending 80-100 Citibank India Corporate Banking customer calls on average per day which included service & investigation related queries on CMS, Trade, Account Services & Fund Transfer products
• Conducting root cause analysis of the queries investigated and highlighting errors to the relevant departments.
• Coordinating with PAN India Citibank branches, Correspondent banks, reconciliation cell, and Operations unit to resolve customer's queries on time

• Handling Inbound Customer calls for Goldshield Healthcare PLC UK receiving around 80-100 calls a day which includes service request & order placement
• Cross selling prospective customers with new products.