Summary
Overview
Work History
Education
Skills
Timeline
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Kimber Williams

Evansville

Summary

Accomplished professional with a proven track record at Target, enhancing team performance and customer satisfaction through effective problem-solving and collaboration. Skilled in customer service and sales strategy implementation, achieving significant revenue growth. Demonstrates dependability, a positive attitude, and a commitment to excellence, fostering a productive and supportive work environment.

Overview

7
7
years of professional experience

Work History

Specialty Sales Team Lead

Target
08.2020 - Current
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.

CNA

Heritage Center For Rehabilitation & Specialty Care
03.2018 - 07.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Call Center Representative

Old National Bank
03.2018 - 06.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Team Member

Target
10.2017 - 03.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.

Education

Nursing

University of Evansville
Evansville, IN

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Dependability and reliability

Timeline

Specialty Sales Team Lead

Target
08.2020 - Current

CNA

Heritage Center For Rehabilitation & Specialty Care
03.2018 - 07.2020

Call Center Representative

Old National Bank
03.2018 - 06.2018

Team Member

Target
10.2017 - 03.2018

Nursing

University of Evansville

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Kimber Williams