Kimberley Ann Saunders
Panjim
Summary
Results-driven leader with extensive experience in team development and mentoring. Proven track record in enhancing service delivery and achieving performance targets. Strong problem-solving skills complemented by effective conflict resolution abilities. Committed to professional growth and contributing to organizational success through revenue generation initiatives.
Overview
21
21
years of professional experience
Work History
Business Support Manager
Baale Resort Goa
Arpora
01.2025 - Current
- Established role as primary contact for guests at resort.
Collected comprehensive information regarding guest stays and requirements.
Dispatched guest information to relevant departments for seamless operations.
Informed guests about resort services and experiences, enhancing departmental revenue.
Communicated confirmed event details to teams and management, ensuring awareness of guest specifics.
Business Support Manager
Baale Resort Goa
Arpora
01.2025 - Current
- Worked as part of the organizing team for 'International Maritime Health Association' conference held in Taj Exotica in September 2009 and 'Citibank Conference' held at The Park Hyatt in February 2010
- Over one year as 'Seminar Hostess' for Brand promotions/Conferences & Seminars/Product Launches at leading luxury hotels in Goa organized by reputed Event Management companies
Assistant Manager VIP Services
DELTIN JAQK - HIGHSTREET CRUISES & ENTERTAINMENT PVT LTD (DELTIN GROUP)
Panjim
01.2014 - 01.2025
- Directly appointed as Executive due to hotel industry expertise, achieving current role through diligence and efficiency.
- Managed bookings for hotel stays, group reservations, and airport transfers while ensuring VIP guest satisfaction.
- Implemented changes to streamline daily procedures for staff, enhancing operational effectiveness.
- Oversaw operations in absence of department Head of Department, including management of concierge and gaming floor services.
- Led entire VIP Services team following organizational restructuring, driving service excellence.
Assistant Manager VIP Services
Deltin Gold
02.2023 - 05.2024
- Established staffing, training, and operational procedures for VIP Services department.
- Developed streamlined work systems to enhance staff efficiency in daily tasks.
- Served as Head of Department, participating in strategic meetings with senior management.
- Cultivated strong interdepartmental relationships to promote collaboration and coordination.
- Provided exceptional service to VIP guests, ensuring a pleasant casino experience.
- Motivated managers and colleagues to seek guidance on departmental challenges.
Assistant Manager Front Office
Novotel Goa Shrem Resort
Candolim
08.2013 - 01.2014
- Contributed to pre-opening efforts for Accor by establishing Front Office operations.
- Handled staff shifts and responsibilities to ensure effective departmental functioning.
- Ensured assigned areas maintained smooth operations and high standards.
- Enhanced guest experiences during hotel stays through attentive service.
Guest Relations Executive
DoubleTree by Hilton
Arpora
11.2010 - 08.2013
- Joined the Front Office department and recognized for quality interaction with guests and thereby given the opportunity to be directly involved in Guest Relations
- Resolved guest grievances through effective problem-solving and timely assistance.
- Ensured VIP guests received exceptional service through proactive interaction and courtesy calls.
- Conducted room inspections prior to guest arrivals to meet high standards of expectation.
- Managed sightseeing arrangements, including coach bookings and boat cruise tickets for package guests.
- Organized engaging activities for in-house guests, enhancing overall experience.
- Maintained daily communication with guests to gather feedback and address concerns promptly.
- Coordinated departmental responses to guest requests, ensuring seamless operations during stays.
- Recognized as 'Employee of the Month' twice and nominated for additional accolades.
Tour Assistant
Dream India Leisure
Panjim
10.2010 - 10.2010
Personal Assistant
'ACES' Computers Pvt. Ltd.
Miramar
05.2004 - 12.2004
- Streamlined appointment scheduling to enhance organizational efficiency.
- Managed message taking to ensure timely communication.
- Conducted call screening to prioritize important inquiries.
- Maintained and organized filing system for quick access to documents.
- Executed various basic office duties to support daily operations.
Receptionist
SNIP BEAUTY SALON
Panjim
12.2003 - 03.2004
- Attended to telephone inquiries and scheduled appointments efficiently.
- Handled cash receipts and maintained accurate financial records
- Managed general public relations with clients to foster positive relationships
- Assisted with basic administrative and personnel tasks to support operations.
Freelance Wedding Planner
Education
St. Joseph's Convent
Bandra West, Maharashtra, INDIA12th Pass -
Auxilium Open School
Caranzalem, INDIASkills
- Performance evaluations
- Employee scheduling
- Task delegation
- Recruitment and interviewing
- Customer service excellence
- Effective communication
- Adaptability and flexibility
- Client relationship management
- Emotional intelligence
- Staff training and development
- Event coordination
- Revenue enhancement
- Guest relations
- Adaptability
- Teamwork
Hobbies and Interests
- Cooking
- Listening to music
- Reading
- Socializing with friends
Languages
English, Proficient (C2)
Personal Information
- Date of Birth: 10/18/78
- Marital Status: Single
Timeline
Business Support Manager
Baale Resort Goa
01.2025 - Current
Business Support Manager
Baale Resort Goa
01.2025 - Current
Assistant Manager VIP Services
Deltin Gold
02.2023 - 05.2024
Assistant Manager VIP Services
DELTIN JAQK - HIGHSTREET CRUISES & ENTERTAINMENT PVT LTD (DELTIN GROUP)
01.2014 - 01.2025
Assistant Manager Front Office
Novotel Goa Shrem Resort
08.2013 - 01.2014
Guest Relations Executive
DoubleTree by Hilton
11.2010 - 08.2013
Tour Assistant
Dream India Leisure
10.2010 - 10.2010
Personal Assistant
'ACES' Computers Pvt. Ltd.
05.2004 - 12.2004
Receptionist
SNIP BEAUTY SALON
12.2003 - 03.2004
Freelance Wedding Planner
St. Joseph's Convent
12th Pass -
Auxilium Open School
Similar Profiles
Chingmei YounpathruChingmei Younpathru
Butler Host at St Regis Goa ResortButler Host at St Regis Goa Resort
David DsouzaDavid Dsouza
Associate Director of Sales at Mercure Goa Devaaya ResortAssociate Director of Sales at Mercure Goa Devaaya Resort
Sunny YadavSunny Yadav
Pastry Chef De Partie at ITC Grand Goa Luxury Hotel & ResortPastry Chef De Partie at ITC Grand Goa Luxury Hotel & Resort