Kimberlie Duke

Being first contact of members and potential members

Signing up new members

Giving tours of the facility and answering any questions they may have

Answering phones and greeting guests

Closing the building

• Assisted members with account management, including updating personal information and setting up automated payments.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.

Entering all checks and deposits from county offices into our accounting system.

Responsible for balancing all bank statements for all county offices. Having contact with the county offices by phone and email.

Preparing invoices for county orders.