Kimberly Brame
Gary,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Visitation Facilitator & Home Based Case Worker
Couples Mentoring Youth & Family Services
04.2024 - Current
- Managed scheduling of visitation appointments, accommodating the availability of all parties while adhering to court-mandated guidelines.
- Supported families in achieving reunification goals by providing guidance on appropriate parenting techniques and behaviors.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- ocumented data and completed accurate updates to case records
Technical Support Representative
Arise
11.2021 - 04.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software issues.
- Maintained a high level of expertise on company products to guide customers in choosing the right product to meet their needs.
Customer Service Representative
Arise
01.2015 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and active listening resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Child & Adolescent Mental Health Case Manager
Madison Center
10.2004 - 01.2009
- Facilitated educational workshops on relevant topics such as life skills, mental health, substance abuse prevention, and healthy relationships, empowering adolescents to make informed decisions.
- Conducted thorough assessments to evaluate adolescents'' strengths and challenges in order to create personalized intervention strategies.
- Maintained detailed documentation of client interactions, meetings, referrals, and case plan updates in accordance with legal requirements and professional standards.
- Improved communication between families, schools, and community agencies by acting as a liaison to ensure cohesive care.
Education
Bachelor of Arts - Sociology
Indiana University, Northwest
Gary, IN12-2004
Skills
- Remote work experience
- Teamwork & collaboration
- Meeting facilitation
- Database entry
- Customer relationship management
- Work planning and prioritization
- Problem-solving
Timeline
Visitation Facilitator & Home Based Case Worker
Couples Mentoring Youth & Family Services
04.2024 - Current
Technical Support Representative
Arise
11.2021 - 04.2024
Customer Service Representative
Arise
01.2015 - 04.2024
Child & Adolescent Mental Health Case Manager
Madison Center
10.2004 - 01.2009
Bachelor of Arts - Sociology
Indiana University, Northwest
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