Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Harper

438 S Pennsylvania

Summary

Dynamic Store Manager with a proven track record at Aldi, excelling in customer service and inventory management. Enhanced customer satisfaction through effective team leadership and innovative merchandising strategies, driving sales growth. Skilled in problem-solving and operations management, fostering a collaborative environment that promotes employee development and operational excellence.

Overview

16
16
years of professional experience

Work History

Store Manager

Aldi
08.2022 - Current
  • Maintained efficient store management to support operational excellence.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Store Manager

Family Dollar
10.2009 - 08.2025
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

Associate Of General Studies - General Studies

Calumet High School
Gary, IN
06.1999

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Goals and performance
  • Operations management
  • Policies and procedures
  • Work Planning and Prioritization
  • Documentation and reporting
  • Strategic thinker
  • Operations

Timeline

Store Manager

Aldi
08.2022 - Current

Store Manager

Family Dollar
10.2009 - 08.2025

Associate Of General Studies - General Studies

Calumet High School

Similar Profiles

CREATE PROFILE
Kimberly Harper