Kimberly Hogue
Franklin
Summary
Dedicated professional with expertise in insurance product knowledge and effective communication. Proven ability to assess customer needs and deliver tailored insurance solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in quoting, processing policy renewals and assisting clients with claims, ensuring accuracy and timely responses to inquiries.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Commercial Sales & Marketing Manager
Nolley Insurance Group, LLC
Greenwood
08.2025 - Current
- Assist potential policyholders in understanding commercial insurance products, coverage options, and answering their questions or concerns.
- Collaborate with underwriters to obtain quotes for various commercial insurance policies.
- Process policy renewals, cancellations, and endorsements in a timely manner.
- Provided prompt responses to customer inquiries regarding policy changes or claims status.
Office Manager/Insurance Producer
All Insurance Services LLC
Greenwood
02.2020 - 08.2025
- Supervised administrative staff, providing guidance and support as needed.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided expert advice on various insurance products and coverage options.
- Conducted thorough policy reviews to ensure client satisfaction and compliance.
Insurance Customer Service Representative
Mark Carlson State Farm
Columbus
09.2018 - 01.2020
- Assisted customers with policy inquiries and claims processing.
- Explained insurance products and services to clients clearly.
- Maintained accurate records of client interactions and transactions.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Greeted customers and provided prompt, courteous service.
Licensed Insurance Producer
All Insurance Services LLC
Greenwood
10.2013 - 08.2018
- Developed customized insurance plans for diverse clientele.
- Built strong relationships with clients through effective communication.
- Pursued continued professional development through insurance workshops, course and webinars.
- Educated customers about different types of available insurance policies and their benefits.
- Maintained regular contact with clients to review their existing policies and suggest new coverage options.
- Ensured accuracy of all paperwork related to the sale of insurance policies.
Skills
- Insurance product knowledge
- Effective communication
- Time management
- Customer service
- Multitasking Abilities
- Customer relationship management
- Commercial lines
- Personal lines
Certification
Life, Accident and Health
References
References available upon request.
Timeline
Commercial Sales & Marketing Manager
Nolley Insurance Group, LLC
08.2025 - Current
Office Manager/Insurance Producer
All Insurance Services LLC
02.2020 - 08.2025
Insurance Customer Service Representative
Mark Carlson State Farm
09.2018 - 01.2020
Licensed Insurance Producer
All Insurance Services LLC
10.2013 - 08.2018