Kimberly O’Hara
Crown Point
Summary
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.
Overview
21
21
years of professional experience
Work History
Pharmacy Manager 340b
Northshore Health Centers
11.2020 - Current
- Opened 2 new 340b pharmacies (Merrillville and Crown Point)
- Created a SOP for our 8 pharmacies to follow
- Managed inventory levels, optimizing stock usage and minimizing waste.
- Collaborated with healthcare providers to develop patient care plans and medication management strategies.
- Resource for new managers and staff, developed training programs for new employees, fostering a knowledgeable workforce.
- Resolved patient inquiries related to prescriptions, ensuring high levels of customer satisfaction.
- Supervised daily pharmacy operations to ensure compliance with regulatory standards.
- Implemented files for pharmacies to use to improve daily operations
- Drove business decisions and reduced operational costs
Pharmacy Manager
Walgreens Pharmacy
12.2007 - 11.2020
- Supervised and trained pharmacy staff, fostering a collaborative and efficient work environment.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Operations Sergeant
Ilinois Army National Guard
06.2004 - 08.2012
- Led operational readiness drills to ensure unit preparedness for FEMA events
- Conducted regular assessments of operational performance, identifying areas for efficiency enhancements.
- Developed training materials and conducted workshops to elevate team skills and operational effectiveness.
- Collaborated with cross-functional teams to enhance communication and coordination during joint operations.
- Evaluated employee performance through regular reviews, setting clear expectations for growth opportunities within the organization.
Education
PharmD - Pharmacy
University of IL at Chicago
01.2013
Skills
- Communication
- Training and mentoring
- Drug inventory management
- Workflow optimization
- Team building
- Problem solving
- Patient education and counseling
- Patient counseling
Timeline
Pharmacy Manager 340b
Northshore Health Centers
11.2020 - Current
Pharmacy Manager
Walgreens Pharmacy
12.2007 - 11.2020
Operations Sergeant
Ilinois Army National Guard
06.2004 - 08.2012
PharmD - Pharmacy
University of IL at Chicago
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