Kimberly Rafferty
Fort Wayne
Summary
Sharp logistics coordinator with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Premier Truck Rental
12.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships by efficiently responding to inquiries and complaints.
- Negotiated to secure favorable rates.
- Coordinated and tracked progress to facilitate timely deliveries.
- Updated and maintained databases to track shipments.
- Built and established relationships with vendors.
Dispatcher
Miller Transportation
10.2021 - 10.2022
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Procured permits for oversized loads
Broker
Slingshot Transportation
03.2017 - 10.2021
- Prepared contracts and related documentation according to strict standards.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Dispatcher
Wilcox Trucking
05.2012 - 02.2017
- Directed dispatching, routing, and tracking of fleet vehicles.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed driver logs and ensured DOT compliance
Dispatcher
TranStewart Trucking
06.2008 - 05.2012
- Directed dispatching, routing, and tracking of fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Business Administration And Management
Polk State College
Winter Haven, FLBusiness Administration And Management
Southeastern University
Lakeland, FLSkills
- Carrier collaboration
- Fleet management
- Stress management
- Shipment coordination
- Team building
- OSHA compliance
- Verbal and written communication
- Route optimization
- Cost control
- Punctual and dependable
- Contract negotiation
Timeline
Logistics Coordinator
Premier Truck Rental
12.2022 - Current
Dispatcher
Miller Transportation
10.2021 - 10.2022
Broker
Slingshot Transportation
03.2017 - 10.2021
Dispatcher
Wilcox Trucking
05.2012 - 02.2017
Dispatcher
TranStewart Trucking
06.2008 - 05.2012
Business Administration And Management
Polk State College
Business Administration And Management
Southeastern University
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