Kimberly Rogers
Evansville
Summary
Enthusiastic client services professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Call Center Lead
SWAT Pest Management
Evansville
04.2025 - Current
- Supervised daily operations of call center team for pest management services.
- Trained new staff on customer service protocols and software systems.
- Managed scheduling and workflow to optimize call center efficiency.
- Facilitated team meetings to discuss performance, updates, and best practices.
Eligibility Assistant
Knowledge Services
Boonville
10.2024 - 04.2025
- Assist clients applying for Assistance such as Health Coverage, SNAP or TANF.
- Scanning documents, phones, and faxing.
- Reports, scheduling, and Customer service.
Patient Services Representative
Georgia Cancer Specialists
Fayetteville
10.2023 - 08.2024
- Greeted patients and checked them in to ensure smooth clinic operations.
- Scheduled appointments, sorted and scanned documents, answered phones, emailed patients, and gathered records for new patients to facilitate efficient patient intake.
- Scheduling with other doctors or hospitals for other specialists or any scans that are being requested.
- Processed precertifications and verified insurance coverage for patient procedures.
- Faxing.
- Take co pays and prescription payments and apply to account.
Independent Contractor
Dalton West Flooring
Newnan
03.2021 - 08.2023
- Schedules appointments, ordered supplies, organized supplies and tools.
- Greet customers.
- Took payments and applied to accounts.
Customer Service Representative
Drug Free Works Inc
Tyrone
08.2020 - 08.2021
- I would greet customers, answer phones, organize documents and files, maintain and order supplies, handle incoming mail and prepare outgoing correspondence.
- Created spreadsheets and managed database entry for client files to ensure accurate record-keeping.
- Future planning, accepted cash and credit card payments.
- Performed filing and photocopying tasks to support efficient office operations.
Fleet Service Clerk
American Airlines
Atlanta
06.2017 - 05.2019
- Assigned gates for inbound live flights and scheduled overnight parking spots for efficient aircraft management.
- Assisted with offloading and uploading of aircraft, ensuring smooth operations below wing.
- Marshall planes in gate or wing walk.
- Guided aircraft to designated gates and coordinated wing walks for safe parking.
- Managed baggage scanning and ensured timely transfer to the bag room for efficient loading.
Education
High School - Academic
Douglas County High School
Douglasville, GASkills
- Call center operations
- Customer service
- Administrative experience
- Organizational skills
- Time management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer skills
Timeline
Call Center Lead
SWAT Pest Management
04.2025 - Current
Eligibility Assistant
Knowledge Services
10.2024 - 04.2025
Patient Services Representative
Georgia Cancer Specialists
10.2023 - 08.2024
Independent Contractor
Dalton West Flooring
03.2021 - 08.2023
Customer Service Representative
Drug Free Works Inc
08.2020 - 08.2021
Fleet Service Clerk
American Airlines
06.2017 - 05.2019
High School - Academic
Douglas County High School