Kimberly Root

Streamlined clinic operations and enhanced patient care through efficient administrative and clinical task management.

Support the Doctor with both administrative and clinical tasks, handling patient check-ins, scheduling, billing, records, and insurance, while also assisting with patient preparation, taking vitals, and helping with therapies like ultrasound or exercises, ensuring smooth clinic flow and patient care.

Delivery Support & Customer Service

Spark / Walmart – Remote & On-Site

August 2023– Present

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Support same-day and scheduled deliveries by reviewing orders, contacting customers when needed and confirming special

instructions.

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Use mobile apps and support tools to track orders, update statuses and report issues such as substitutions, delays or delivery

obstacles.

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Enter and update order details, notes and delivery outcomes in the system so records stay accurate and current.

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Communicate with customers through calls, texts and in-app messaging to clarify directions and resolve order-related question

• Provided personal care assistance, including bathing, grooming, and feeding for clients with diverse needs.
• Monitored vital signs and reported changes in health conditions to healthcare professionals.
• Assisted clients with mobility and transfers, ensuring safety and comfort during activities of daily living.
• Developed individualized care plans in collaboration with families and medical staff to meet client requirements.
• Documented daily care activities, health changes, and medication administration accurately in electronic records.