Kimberly Wadkins
Portage
Summary
Dynamic manager with a proven track record at Emagine Entertainment, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and relationship building. Skilled in time management and staff training, fostering a motivated team environment that improved overall performance and engagement.
Overview
11
11
years of professional experience
Work History
Manager
Emagine Entertainment
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Goodrich Quality Theaters Inc.
09.2014 - 03.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
General Staff Member
Boys and Girls Club of Northwest Indiana
06.2015 - 12.2016
- Maintained a clean, organized, and welcoming environment for both customers and coworkers through regular cleaning duties and attention to detail.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
Education
High School Diploma -
Portage High School
Portage06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
Timeline
Manager
Emagine Entertainment
06.2021 - Current
General Staff Member
Boys and Girls Club of Northwest Indiana
06.2015 - 12.2016
Shift Manager
Goodrich Quality Theaters Inc.
09.2014 - 03.2020
High School Diploma -
Portage High School
Similar Profiles
Lavender VigenLavender Vigen
Supervisor at Emagine EntertainmentSupervisor at Emagine Entertainment
BRENDAN MEISNERBRENDAN MEISNER
Bartender/Concessions Cashier at Emagine EntertainmentBartender/Concessions Cashier at Emagine Entertainment
Ava NealAva Neal
Crew Leader at Emagine EntertainmentCrew Leader at Emagine Entertainment