Ashwin Singh
Bhandup East
Summary
IT & Project Management professional with extensive experience in IT services, operations, vendor management, CRM/ERP/DMS, and software project execution. Skilled in full life-cycle project delivery, technical support, and troubleshooting, targeting roles in sports, project management, or IT operations.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Project Manager
Progressive Infotech
05.2024 - 04.2025
- Led IT support operations and End-User Services for 20+ engineers, ensuring SLA adherence, service excellence, and customer satisfaction.
- Managed stakeholder coordination, incident resolution, and operational efficiency across corporate environments.
- Oversaw IT infrastructure (desktops, laptops, printers), project planning, and compliance documentation.
- Skilled in ITIL processes, team leadership, crisis management, and technical escalation handling.
- ITIL V3 Certified
- KRA :
IT Group Head
Modi Auto Group (Sons)
05.2024 - 04.2025
- Directed IT strategy and infrastructure for 2000+ users across multiple global OEM dealerships (Jaguar Land Rover, Hyundai, Honda, etc.), enhancing operational efficiency and digital integration.
- Implemented AI-driven CCTV systems, CRM/ERP platforms, and data governance frameworks to improve security, analytics, and business intelligence.
- Managed IT budgets, vendor contracts, and ROI-focused technology investments.
- Led cross-functional IT teams through major digital transformations, ensuring reliability, compliance, and innovation.
- KRA:
Sr.Manager – Infrastructure
Stellar Value Chain Solutions Pvt.Ltd now Ceva Logistics
01.2022 - 04.2024
- Directed end-to-end IT operations across warehouses, hubs, and head office, ensuring high uptime, network reliability, and data security for 1200+ employees.
- Led a team of 10 engineers managing O365 migration, asset management, Wi-Fi, and application support.
- Oversaw vendor management, cloud migration, backups, and cybersecurity initiatives.
- Coordinated IT projects and stakeholder requirements during major events, ensuring uninterrupted operations.
- Conducted training sessions and audits across PAN India to enhance system performance and user awareness.
- KRA:
Site In charge – IT -Infrastructure / Data Centre- Projects / Training & Services on Net Business (Third-party) Payroll
Mahindra Finance
10.2016 - 10.2021
- Lead IT operations, infrastructure, and user support for multiple Mahindra Group entities (2000+ users).
- Managed O365 migration, licensing, and troubleshooting across all business units.
- Supervised on-site engineers, SLA adherence, shift schedules, and service delivery reporting.
- Oversaw Data Centre operations, DR transition, backups, and asset management projects.
- Coordinated vendor management, network configuration, system administration, and security compliance.
- SPOC for SD-WAN, business continuity, and major incident management across PAN India.
- Conducted audits, training, and employee wellness programs (stress management, fitness, self-defense).
- Led PAN India IT audits, staff training, and stakeholder engagement to drive technology adoption and service excellence.
- KRA:
Manager – IT / Services / Projects /Operations
Ceaser Consulting India Pvt Ltd
11.2013 - 09.2016
- Managed IT services, projects, operations, and hiring across West & South India (Maharashtra, Gujarat, Chhattisgarh, Bengaluru, Chennai) for 250+ engineers and field staff.
- Oversaw IT infrastructure, end-user services, vendor management, procurement, and SLA adherence based on ITIL standards.
- Handled client escalations, incident management, and cross-regional coordination for banks, retail, showrooms, and POS systems.
- Directed asset management (servers, desktops, laptops, printers), critical updates, and service continuity across APAC/EMEA regions.
- Ensured reporting, stakeholder communication, and operational efficiency across domestic & international locations.
- KRA:
Global Project Administrator- Operations
Aconex India Pvt. Ltd. (Now Oracle)
09.2011 - 10.2013
- Managed global project administration, user access, server maintenance, and data backups for 500+ projects across airports, medical, highways, elevators, and MNC clients.
- Provided ERP training and system support to stakeholders, clients, and employees (online & offline).
- Handled RFP/RFQ tracking, ticket assignment, and ensured timely issue resolution.
- Recognized for contributions to induction programs and awarded in company talent competition.
- IT KRA:
Sr. Support Professional - IT
Stream Global Services (Convergys)
07.2005 - 09.2011
- Provided end-user support and troubleshooting for desktops, laptops, printers, security devices, Wi-Fi, and LAN.
- Trained employees and new team members on ERP, systems, and software.
- Key contributor to successful launches of Microsoft Hardware and Computer Associate processes.
- Conducted issue research, documentation, and customer satisfaction surveys to improve service quality.
- Growth Path:
- 2005 Support Professional
- 2007 Sr. Support Professional
- 2011 Ticket Analyst
- KRA:
Sr. Support Professional - Operations
First Source Ltd.
12.2007 - 02.2009
- Provided on-call and remote support for internet and connectivity issues.
- Managed SLA compliance and reported daily updates to management.
- Troubleshot user issues and coordinated maintenance activities.
- KRA:
Project Office Professional
i-flex Solutions Ltd. (Now Oracle India Pvt Ltd.)
01.2004 - 06.2004
- Managed global projects, system updates, and user access (login IDs) for employee tracking.
- Maintained and shared project data in Excel, providing timely reports and updates to management.
- KRA:
Education
Executive MBA - IT
Kazian Global School of Business Management
01.2015
Diploma - Computer Software Application and Hardware & Networking
01.2011
Bachelor’s - business administration
01.2002
Skills
Project management
Project planning
Project planning and development
Project tracking
Certification
ITIL 4 Certified
Awards & Recognitions
Mahindra Finance Rise Award Winner (2017) and Essop Site Award by Mr. Anand Mahindra., Microsoft Remote Access Competition Awardee; Oracle Tweet Cafe recognition (2016)., Led and captained cricket teams for Mahindra Finance, Sybase, and Microsoft inter-process championships., Certified coach and referee: AFI Athletics, Wako India Kickboxing, FiT India & Ministry of Youth Affairs & Sports (Cycling)., Certified Yoga Teacher & Volunteer (Ministry of AYUSH); Har Ghar Tiranga Project Badge (Govt of India).
TRAININGS
- Microsoft training for games and hardware support
- Attended training on the Usage of CCTV Systems, Fire Alarm, Intrusions, Biometric, Panels
Personal Details
- Date of Birth: 1981-01-28
- Current Address: C3/12, Navyuvak Society, CGS Colony, Bhandup East, Mumbai 400 042.
- Permanent Address: C3/12, Navyuvak Society, CGS Colony, Bhandup East, Mumbai 400 042.
- Nationality: Indian
- Driving License Details: Driving License Number: MH02 20080162156 (Issued at Mumbai, Valid up to 2028-08-13)
- Marital Status: Married
- Number of Dependents: 5
- Date: 2025-10-08 ASHWIN SINGH
Timeline
Project Manager
Progressive Infotech
05.2024 - 04.2025
IT Group Head
Modi Auto Group (Sons)
05.2024 - 04.2025
Sr.Manager – Infrastructure
Stellar Value Chain Solutions Pvt.Ltd now Ceva Logistics
01.2022 - 04.2024
Site In charge – IT -Infrastructure / Data Centre- Projects / Training & Services on Net Business (Third-party) Payroll
Mahindra Finance
10.2016 - 10.2021
Manager – IT / Services / Projects /Operations
Ceaser Consulting India Pvt Ltd
11.2013 - 09.2016
Global Project Administrator- Operations
Aconex India Pvt. Ltd. (Now Oracle)
09.2011 - 10.2013
Sr. Support Professional - Operations
First Source Ltd.
12.2007 - 02.2009
Sr. Support Professional - IT
Stream Global Services (Convergys)
07.2005 - 09.2011
Project Office Professional
i-flex Solutions Ltd. (Now Oracle India Pvt Ltd.)
01.2004 - 06.2004
Diploma - Computer Software Application and Hardware & Networking
Bachelor’s - business administration
Executive MBA - IT
Kazian Global School of Business Management
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