Kinaraa Muthamma M
Kodagu,Karnataka
Summary
Customer-centric professional with over 5 years of experience serving customers in various roles. Demonstrated ability in engaging customers, managing incidents, and strengthening customer-client relationships. Seeking a rewarding position with Telstra that values its customers. Highly skilled in customer relations and service delivery, offering a solid background in addressing client needs and enhancing service experiences. Proven ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Exceptional in conflict resolution and customer engagement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Telstra
07.2023 - Current
- Customer centric role handling the Telstra Apps Marketplace queries
- Purchase Microsoft licenses and manage orders including billing enquiries
- Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
- Help in incident management and resolve issues with Microsoft products
- Troubleshoot various Microsoft 365 apps and provide seamless service
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Network & Svcs Operations Associate
Accenture Solutions Pvt Ltd
09.2020 - 07.2023
- Customer centric role with experience in customer handling and incident management skills
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Customer centric role involving the analysis of customers' location and suggest the suitable network extension devices
- Place orders for the network extension devices and book a technician appointment
- Handle customer queries and troubleshoot the issues
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Increased customer service success rates by quickly resolving issues.
Management Trainee
John Distilleries Pvt Ltd
09.2019 - 08.2020
- Handle the vineyards visitor centre and conduct wine tours and tasting
- Manage the administration of the visitor centre
Education
SSLC -
St Joseph's Girls High School
Kodagu05.2012
Master of Science - Biotechnology
Teresian College - University of Mysore
Mysore07.2019
Bachelor of Science -
St Aloysius College
Mangalore04.2017
Pre university College -
Vidyanikethana PU College
Kodagu05.2014
Skills
- Communication
- Adaptability
- Time management
- Fast learner
- Attention to detail
- Team player
- Inbound Call Management
- Documentation
- Escalation management
- Critical Thinking
- Technical Support
Hobbies and Interests
- Reading
- Travelling
- Gardening
Projects
03/21, 11/21, Wireless Order Management (Telstra), Customer centric role involving the analysis of customers' location and suggest the suitable network extension devices., Place orders for the network extension devices and book a technician appointment., Handle customer queries and troubleshoot the issues. 12/21, Current Project, Telstra Apps Marketplace, Customer centric role handling the Telstra Apps Marketplace queries., Purchase Microsoft licenses and manage orders., Help in incident management and resolve issues with Microsoft products., Troubleshoot various office 365 apps and provide seamless service.
References
Harisha DM Muniyappa
Information Technology Lead
Email: harishadommasandra.muniyappa@team.telstra.com
Phone: +919844947380
Certification
MS 900 Certification
Timeline
Customer Service Consultant
Telstra
07.2023 - Current
Network & Svcs Operations Associate
Accenture Solutions Pvt Ltd
09.2020 - 07.2023
Management Trainee
John Distilleries Pvt Ltd
09.2019 - 08.2020
SSLC -
St Joseph's Girls High School
Master of Science - Biotechnology
Teresian College - University of Mysore
Bachelor of Science -
St Aloysius College
Pre university College -
Vidyanikethana PU College
Similar Profiles
Neha ParkarNeha Parkar
Assistant Store Manger at TelstraAssistant Store Manger at Telstra
Taylor SmithTaylor Smith
Customer Advisor, Assistant Store Manager at TelstraCustomer Advisor, Assistant Store Manager at Telstra
Matthew MooneyMatthew Mooney
Sales Representative at TelstraSales Representative at Telstra
Akshay SharmaAkshay Sharma
Assistant Store Manager at TelstraAssistant Store Manager at Telstra
Muhammed Musthaq T MMuhammed Musthaq T M
Course Quality Analyst & Team Leader. at GUVI GEEK NETWORK PRIVATE LIMITED.Course Quality Analyst & Team Leader. at GUVI GEEK NETWORK PRIVATE LIMITED.