Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kingshook  Banerjee

Kingshook Banerjee

E-commerce
Bangalore

Summary

Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition effort and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools. Detailed E-Commerce Head with twelve N years of hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions. Encouraging manager and analytical problem-solver with talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Head of ecom J position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

21
21
years of professional experience
17
17
years of post-secondary education
3
3
Languages

Work History

E-Commerce Supervior

HDFC Bank
Bangalore
11.2007 - Current
  • Helped find leading online retailers and platforms to connect with consumers.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Co-ordinating with product and BTG to customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Liaised with product, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted business' development by building and maintaining relationships with new clients.

Manager

ICICI Prudential Life Insurance Priority Circle
Kolkata
02.2007 - 11.2007
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for advisor and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed and motivated insurance advisors to be productive and engaged in work.
  • Recruited, interviewed and hired advisors and implemented mentoring program to promote positive feedback and engagement.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Manager

Reliance Life Insurance Co Ltd
Kolkata
10.2005 - 02.2007
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled insurance advisors, assisting with individual selling efforts and helping sales representatives reach targets.
  • Identified, hired and trained highly-qualified advisor by teaching best practices, procedures, and sales strategies.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired advisors and implemented mentoring program to promote positive feedback and engagement.

Consultant

Bajaj Allianz Life Insurance Co Ltd
Kolkata
11.2002 - 10.2005
  • Supported clients with business analysis, documentation, and data modeling.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor Of Commerce -

Raj College
Dhanbad
05.1996 - 06.2000

Secondary -

SVM High School
Dhanbad
01.1983 - 03.1994

Higher Secondary -

Raj College
Dhanbad
04.1994 - 03.1996

Skills

Process and procedure development

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Timeline

E-Commerce Supervior

HDFC Bank
11.2007 - Current

Manager

ICICI Prudential Life Insurance Priority Circle
02.2007 - 11.2007

Sales Manager

Reliance Life Insurance Co Ltd
10.2005 - 02.2007

Consultant

Bajaj Allianz Life Insurance Co Ltd
11.2002 - 10.2005

Bachelor Of Commerce -

Raj College
05.1996 - 06.2000

Higher Secondary -

Raj College
04.1994 - 03.1996

Secondary -

SVM High School
01.1983 - 03.1994
Kingshook BanerjeeE-commerce