KINGSHUK PAUL
Insurance Professional
Hyderabad
Overview
20
20
years of professional experience
24
24
years of post-secondary education
Work History
Senior Division Manager
United India Insurance Company Limited
Nizamabad
01.2021 - Current
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Communicated and collaborated with stakeholders to achieve division objectives.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Established clear and consistent policies and procedures.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Set and oversaw division budgets in excess of $[Amount] per year.
- Achieved profit and loss objectives through effective [Type] and [Type] processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Developed detailed plans based on broad guidance and direction.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Divisional Manager
United India Insurance Company Limited
Hyderabad
09.2016 - 01.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
Branch Manager
United India Insurance Company Limited
Sangareddy
09.2013 - 09.2016
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Complied with regulatory guidelines and requirements.
IT Specialist
United India Insurance Company Limited
Hyderabad
11.2002 - 09.2013
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed server backups and changed and replaced backup tapes daily.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Engineer
vCustomer India Pvt Ltd
New Delhi
04.2002 - 10.2002
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Supported customers across North America, Europe & Australia for NETGEAR
Education
Higher Secondary - Physics, Mathematics & Chemistry
Shishu Bihar Higher Secondary School
Agartala 04.1996 - 03.1997
Bachelor of Technology (B. Tech) - Electronics & Telecommunication
Government College of Engineering
Amaravati 08.1997 - 05.2001
Cisco Certified Network Associate - CISCO Networks
CISCO Career Certification
New Delhi 01.2002 - 02.2002
Fellowship of Insurance Institute of India (FIII) - Insurance
Insurance Institute of India
Hyderabad 01.2003 - 03.2022
Skills
Strategic planning
Sales leadership
Profit and loss statements
Performance improvements
Staff Management
Sales and marketing
Interpersonal Communication
Timeline
Senior Division Manager
United India Insurance Company Limited
01.2021 - Current
Divisional Manager
United India Insurance Company Limited
09.2016 - 01.2021
Branch Manager
United India Insurance Company Limited
09.2013 - 09.2016
Fellowship of Insurance Institute of India (FIII) - Insurance
Insurance Institute of India
01.2003 - 03.2022
IT Specialist
United India Insurance Company Limited
11.2002 - 09.2013
Technical Support Engineer
vCustomer India Pvt Ltd
04.2002 - 10.2002
Cisco Certified Network Associate - CISCO Networks
CISCO Career Certification
01.2002 - 02.2002
Bachelor of Technology (B. Tech) - Electronics & Telecommunication
Government College of Engineering
08.1997 - 05.2001
Higher Secondary - Physics, Mathematics & Chemistry
Shishu Bihar Higher Secondary School
04.1996 - 03.1997