KINJAL
Summary
I am a dedicated and results-driven professional with extensive experience in customer success, sales development, and business development. Over the course of my career, I have developed expertise in consistently meeting and exceeding sales quotas, building and nurturing strong client relationships, and streamlining processes for greater efficiency. With a proven ability to collaborate effectively across sales, support, and product teams, I am committed to delivering exceptional value and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Freightify
07.2024 - 03.2025
- Hit highest quota in Q3 – 110% with portfolio size worth 45k$
- Generated expansion opportunities of 20k$ for key accounts
- Reduced churn rate from 15% to 5% by implementing an improved customer feedback system and offering personalized solutions
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
- Delivered high-quality training sessions for clients on product usage and functionality, increasing user adoption rates.
Customer Growth Associate
Zappyhire
10.2022 - 06.2024
- Established key business relationships with accounts like Nestle, Maruti Suzuki & Cvent
- Achieved between 110% and 120% of projected quarterly sales quotas
- Identify opportunities for account growth and upselling additional services or products.
- Lead the onboarding process for new clients, ensuring a smooth transition and clear understanding of services.
- Oversee the billing process, ensuring accurate and timely invoicing for services rendered.
Senior Business Development Representative
6sense
08.2021 - 10.2022
- Company Overview: A leading account-based marketing platform
- Built, generated and managed 80% of my own sales pipeline to maintain high volume of activity via LinkedIn messages, emails, outbound calls and social selling
- Hit the highest quota – 180% in Quarter ending March'22 Q1
- As a fresher in the US/Canada outbound team, I managed to hit 80% of my target in the first month
- Being able to demonstrate predictable revenue with consistent Raw Lead Conversion rates of 10–18%
- A leading account-based marketing platform
Sales Development Executive
LeadSquared
02.2021 - 07.2021
- Company Overview: A customer acquisition platform
- Booked the highest number of Demos and ensured a consistent pipeline for Account Executives in a Quarter
- Introduced Personalized videos through Vidyard, LinkedIn voice message as part of the Sales Cadence Lead Prospecting through LinkedIn Sales Navigator and Zoominfo
- Identify 'Hot Prospects' through Outreach.io and send personalized videos and emails to establish contact
- A customer acquisition platform
Intern Sales Development Representative
Kovai.co
07.2020 - 02.2021
- Company Overview: A leading software company specializing in enterprise solutions
- Best performer in Q4 2020
- Hit my Quarterly target, closed 15 deals and generated an ARR of 13K USD
- Handled End-to-end sales cycle from Lead prospecting to closure
- Reach out to prospects via phone call, email, and LinkedIn message
- Quickest ramp-up time for an SDR at Kovai.co
- Started handling leads within a month of moving to the SDR team
- Created playbook for training new interns and worked with the marketing team to create battle cards
- A leading software company specializing in enterprise solutions
Education
Bachelor of Arts - Computer Application
G.R.D School of Commerce & International Business
04.2020
Skills
- Upselling
- Cross-selling
- Sales Forecasting
- Customer Needs Analysis
- CRM Hygiene
- Lead Generation
- Creativity
- Business planning
- Researching
Accomplishments
- Expanded AAW Logistics Australia within Freightify, securing a $20K partnership.
- Led Interport Global Logistics expansion, increasing ARR by $6.5K.
- Prospected and closed deals with Maruti Suzuki and Nestlé for Zappyhire.
Tech Stack
- Salesforce
- HubSpot
- Pipedrive
- Salesloft
- Outplay
- Custify
- Freshdesk
- ZoomInfo
Timeline
Customer Success Associate
Freightify
07.2024 - 03.2025
Customer Growth Associate
Zappyhire
10.2022 - 06.2024
Senior Business Development Representative
6sense
08.2021 - 10.2022
Sales Development Executive
LeadSquared
02.2021 - 07.2021
Intern Sales Development Representative
Kovai.co
07.2020 - 02.2021
Bachelor of Arts - Computer Application
G.R.D School of Commerce & International Business
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