Kinjal Barman
New Delhi
Summary
Experienced Passenger Service Professional delivering exceptional airport services and ensuring passenger satisfaction. Proficient in check-in, boarding procedures, and document verification, with a focus on compliance with airline regulations. Effectively resolve passenger inquiries and manage challenging situations while maintaining operational efficiency and safety.
Overview
4
4
Languages
1
1
year of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
AISATS
New Delhi
01.2026 - Current
- Travel documents verification
- Airline and Airport procedures
- Visa & Entry Requirement checking
- Resolved passenger queries to ensure clear communication and enhance overall travel experience.
- Ensured compliance with safety and regulatory standards to maintain secure travel environment.
- Monitored service quality to uphold passenger satisfaction and address areas for improvement.
- Demonstrated communication and interpersonal skills to enhance teamwork.
Education
Judhabir Higher Secondary School
Gorubathan , IndiaSkills
- Customer service
- Attention to detail
- Problem solving
- Decision-making
- Time management
- Strong teamwork
Languages
English
First Language
Bengali
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Accomplishments
• Received appreciation from company identifying a suspected fake passport during document verification strong attention to detail and compliance with security procedures
Timeline
CUSTOMER SERVICE EXECUTIVE
AISATS
01.2026 - Current
Judhabir Higher Secondary School