Kinjal Bhave
Back office
Mumbai
Summary
Results-driven Sales Coordinator with expertise in CRM management, effective communication, and report creation. Committed to enhancing team collaboration and streamlining workflow to improve sales efficiency.
Overview
13
13
years of professional experience
4020
4020
years of post-secondary education
Work History
Sales Coordinator
Eskay vertical mobility pvt LTD
Mumbai
02.2025 - Current
- Coordinated communication between sales and marketing departments to streamline lead generation efforts.
- Organized training sessions for new sales team members to enhance product knowledge and sales techniques.
- Assisted in preparing sales presentations, ensuring all materials were accurate and visually appealing.
- Managed schedules for sales team members, optimizing time spent on client meetings and follow-ups.
- Processed sales orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Maintained accurate records of sales activities and client interactions in CRM system.
- Streamlined sales reporting procedures, enhancing the accuracy and timeliness of data submissions.
- Collaborated with cross-functional teams to address client needs and resolve issues effectively.
- Developed monthly sales performance summaries to assist management in strategic decision-making.
- Supported sales team by delivering current territory sales data and costing information.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
HR Administrator
Emerald jewellery
Mumbai
12.2021 - 08.2023
- Maintained accuracy of employee records and ensured compliance with data protection regulations.
- Coordinated training sessions to support employee development and skill enhancement.
- Supported benefits enrollment by guiding employees through available options and paperwork.
- Updated employee handbooks to reflect current policies and legal requirements.
- Processed employment verification requests from external parties efficiently.
- Streamlined employee exit processes by managing paperwork and scheduling exit interviews.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Developed job descriptions, job postings, and recruitment materials.
Shift Manager
HoE wellness pvt ltd
Mumbai
04.2019 - 06.2020
- Coordinated shift operations to ensure efficient workflow and productivity during peak hours.
- Monitored team performance and provided constructive feedback to enhance service delivery.
- Scheduled staff shifts to align with business needs and employee availability.
- Managed inventory levels to minimize shortages and optimize product availability.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained team members on operational procedures and customer service excellence.
Senior executive receptionist
Club one
Mumbai
10.2017 - 04.2019
- Managed front desk operations, ensuring seamless visitor experiences and efficient service delivery.
- Coordinated appointment scheduling for executives, optimizing time management and meeting effectiveness.
- Executed mail and package handling procedures, maintaining organized distribution and timely deliveries.
- Maintained office supplies inventory, proactively ordering materials to support uninterrupted workflow.
- Facilitated communication between departments, enhancing collaboration and information sharing.
Hostess Manager
The Leela
Mumbai
12.2016 - 06.2017
- Managed daily operations to ensure exceptional guest service and satisfaction.
- Coordinated reservations and seating arrangements to optimize dining flow.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed strategies to enhance guest experience and increase repeat visits.
- Facilitated effective communication between front-of-house and kitchen staff.
- Conducted regular team meetings to address concerns and share feedback.
- Assisted in menu planning and special promotions to attract new customers.
- Monitored dining area to ensure cleanliness and adherence to health standards.
- Provided constructive feedback to team members to promote professional growth.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Senior executive receptionist
Club one
Mumbai
09.2014 - 11.2016
- Managed front desk operations, ensuring seamless visitor experiences and efficient service delivery.
- Coordinated appointment scheduling for executives, optimizing time management and meeting effectiveness.
- Executed mail and package handling procedures, maintaining organized distribution and timely deliveries.
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Organized and prepared meeting rooms, ensuring professional environments for executive meetings.
- Operated phone systems efficiently, directing calls and messages accurately to appropriate personnel.
- Assisted in onboarding new employees, providing essential information and resources to ensure smooth transitions.
Hostess Manager
GVK lounge international airport
Mumbai
05.2013 - 05.2014
- Managed daily operations to ensure exceptional guest service and satisfaction.
- Coordinated reservations and seating arrangements to optimize dining flow.
- Trained and mentored staff on customer service standards and operational procedures.
- Facilitated effective communication between front-of-house and kitchen staff.
- Conducted regular team meetings to address concerns and share feedback.
- Evaluated customer feedback to identify areas for improvement and implement changes.
- Collaborated with event planners to support special occasions and large reservations.
- Streamlined reservation processes to reduce wait times and enhance efficiency.
- Assisted in menu planning and special promotions to attract new customers.
- Implemented training programs that improved staff performance and guest interactions.
Education
Viva Junior College
Mumbai, Indian National English High School
Mumbai6 Month - Bar Tending
Cocktail And Dreams
Skills
- Sales coordination
- CRM management
- Lead generation
- Sales reporting
- Inventory management
- Effective communication
- Sales funnel optimization
- Field personnel support
- Customer communication
- Relationship management
- CRM software proficiency
- Recordkeeping
- Report creation
- Schedule management
- Workflow coordination
Languages
English
First Language
Gujarati
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Sales Coordinator
Eskay vertical mobility pvt LTD
02.2025 - Current
HR Administrator
Emerald jewellery
12.2021 - 08.2023
Shift Manager
HoE wellness pvt ltd
04.2019 - 06.2020
Senior executive receptionist
Club one
10.2017 - 04.2019
Hostess Manager
The Leela
12.2016 - 06.2017
Senior executive receptionist
Club one
09.2014 - 11.2016
Hostess Manager
GVK lounge international airport
05.2013 - 05.2014
Viva Junior College
National English High School
6 Month - Bar Tending
Cocktail And Dreams