Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Kinjal Deb

Malda

Summary

Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

HR Assistant

Amazon
Virtual
07.2024 - Current
  • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
  • Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
  • Answered questions regarding salaries, benefits and other pertinent information.

Customer Service Executive

Amazon
Virtual
05.2023 - 03.2024
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Actively sought out ways to improve operational efficiency within the team environment.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Senior Sales Executive

7 Ink Brews
Goa
01.2021 - 08.2022
  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Conducted market research on competitor activities, trends, pricing and product offerings.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Identified new business opportunities within existing accounts as well as potential new customers.

Front Office Executive

O' Pescador Resort
Goa
12.2018 - 05.2019
  • Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
  • Upsold room upgrades when appropriate to increase revenue for the hotel.
  • Assisted guests with any problems or complaints they may have had during their stay at the hotel.

Education

Bsc in Hospitality And Hotel Administration - Tourism And Hotel Management

Institute of Hotel Management
Goa
03-2020

High School Diploma -

Delhi Public School
Siliguri
03-2015

Skills

  • Customer Support
  • Escalation management
  • Sales Development
  • Client Relationship Management
  • Sales Forecasting
  • Policies implementation
  • Customer Relations
  • PeopleSoft HRMS
  • HR services

Affiliations

  • Football
  • Cooking
  • Dancing

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Nepali
Advanced (C1)
C1

Accomplishments

  • National Level Swimmer
  • Finalist in Nestle Young Chef of the year 2018
  • District Level Footballer

Timeline

HR Assistant

Amazon
07.2024 - Current

Customer Service Executive

Amazon
05.2023 - 03.2024

Senior Sales Executive

7 Ink Brews
01.2021 - 08.2022

Front Office Executive

O' Pescador Resort
12.2018 - 05.2019

Bsc in Hospitality And Hotel Administration - Tourism And Hotel Management

Institute of Hotel Management

High School Diploma -

Delhi Public School

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Kinjal Deb