Kinjal Sapra

Managing timely clearance of bank advice, ensuring accurate account reconciliation, compliance with financial standards, and smooth transaction processing by coordinating with banking partners.

• Implementing best practices to streamline bank remittance processing, monitor activities for enhancements, and prepare financial reports to support the accounting team.
• Monitor payment escalations, identify trends, and adjust policies to optimize operational efficiency, improve payment processes, and enhance the client experience.
• Conduct quality monitoring across regions (APAC, EMEA, US), collaborate with the Risk and Controls team for compliance, and oversee payment-related tasks to improve workflows, case resolution, and data analysis for accuracy.
• Reconciling all financial transactions executed within a day, ensuring that expected and actual payment amounts align, promptly identifying and resolving any discrepancies or variances to maintain financial integrity for New Zealand, Hong Kong, Singapore, and Australia markets.

Engagement SPOC - Global Payments Services

• Coordinating team-building activities including group outings, rewards, and recognition programs/ EEAT.
• Manage event planning, setting pricing and budgeting throughout the calendar year for team-building events.
• Oversee scheduling and logistical planning of key events, sending calendar invites, teasers, and reminders to ensure smooth execution of events.
• Work closely with internal teams to organize and execute events, ensuring alignment with organizational goals and seamless event execution.

PROJECTS:

Payments Dispute Abuser : Reducing risks, minimizing financial loss, and strengthening controls involve implementing measures to prevent fraud, avoid financial damage from false claims, and enhance systems to verify and manage disputes effectively.

Flex Force : The Cross-Skilling Initiative involved training team members in India and Mexico to handle each other's tasks, optimizing resource allocation and response times, while Better Customer Satisfaction focuses on maintaining consistent backups and faster service through ongoing strategy reviews and feedback.

• Address concerns related to PSTN and broadband services by troubleshooting technical issues, ensuring reliable connections, and enhancing communication with customers, resulting in a35% increase in customer satisfaction.
• Alleviated client apprehensions about cellular services by clarifying service offerings and coverage areas while addressing specific concerns.