Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinnera Kanakaratnam

Bengaluru

Summary

Proven track record in enhancing customer satisfaction and expert resolution of technical issues and empathetic customer service. Skilled in remote support and teamwork, I significantly streamlined support processes, contributing to improved product functionality and efficiency. Multilingual with a knack for fostering positive customer relationships, ensuring long-term satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Support Service

Altruist
03.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Collaborated with product development teams to improve product functionality based on customer feedback.
  • Streamlined support processes for increased efficiency and reduced response time.
  • Completed relevant reports and distributed to managers, team members or customers.

Customer Support Service

Tech Mahindra
08.2019 - 12.2019
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined support processes for increased efficiency and reduced response time.
  • Conducted regular follow-ups with customers post-resolution, ensuring long-term satisfaction and loyalty.
  • Participated in industry events as a company representative, showcasing expertise in providing top-notch customer support services within the engineering field.

Education

BCA -

IBMR
Hubli, India
05.2016

MA Hindi -

Dakshina Bharath Prachar Sabha
Hubli, India
03.2015

High School Diploma -

JK College
Hubli, India
04.2010

GED -

Kendriya Vidyalaya No.1
Hubli, India
04.2008

Skills

  • Remote Support
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Empathy
  • Escalation management
  • Interpersonal Skills
  • Multilingualism

Timeline

Customer Support Service

Altruist
03.2024 - Current

Customer Support Service

Tech Mahindra
08.2019 - 12.2019

BCA -

IBMR

MA Hindi -

Dakshina Bharath Prachar Sabha

High School Diploma -

JK College

GED -

Kendriya Vidyalaya No.1

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Kinnera Kanakaratnam