Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kinshuk Kaushal

Kinshuk Kaushal

Hyderabad

Summary

Dynamic Senior Service Engineer with a proven track record at Providence Global Center, excelling in Nexthink administration and PowerShell scripting. Spearheaded a successful migration project, enhancing endpoint automation and system resilience. Adept at creating insightful dashboards and fostering collaboration, driving operational efficiency and user satisfaction in the healthcare sector.

Overview

5
5
years of professional experience

Work History

Senior Service Engineer

Providence Global Center
Hyderabad
04.2024 - Current
  • Led the migration from Aternity to Nexthink, including the complete setup and environment-specific configuration to support and manage over 135,000 devices across the US healthcare sector.
  • Created and deployed remote actions using PowerShell, adhering to Nexthink standards for scalable and secure endpoint automation.
  • Developed end-to-end automated workflows for self-healing capabilities, reducing manual intervention and improving system resilience.
  • Created insightful dashboards using NQL (Nexthink Query Language) to visualise key performance indicators and user behaviour trends.
  • Served as a Nexthink Administrator, performing extensive configuration and customisation to align with enterprise IT strategies.

System Engineer

Tata Consultancy Services
Kolkata
07.2020 - 03.2024
  • Designed, developed, and deployed automated solutions using PowerShell scripting integrated with SaaS platforms like Aternity and Nexthink, significantly enhancing operational efficiency and minimizing manual intervention.
  • Engineered proactive alerting mechanisms and self-healing remediation scripts to ensure seamless IT operations and rapid incident response.
  • Built dynamic dashboards using Aternity’s embedded Tableau and NQL queries, enabling real-time visibility into system performance and user experience metrics.
  • Interpreted End User Experience (EUX) data to proactively troubleshoot and resolve endpoint IT issues, improving service reliability and user satisfaction. Hands-on experience in Windows Administration (L2)

Education

B.Tech - Information Technology

Meghnad Saha Institute of Technology
West Bengal, India
07.2020

Skills

  • Nexthink Administrator
  • Aternity Administrator
  • PowerShell Scripting
  • Git and GitHub
  • Jira and Confluence / Azure ADO
  • ServiceNow
  • Active Directory
  • Endpoint automation
  • SCCM

Accomplishments

  • Nexthink DEX Management Professional
  • Nexthink Associate Infinity Management
  • Control Up Edge DX
  • Aternity EUEM

Timeline

Senior Service Engineer

Providence Global Center
04.2024 - Current

System Engineer

Tata Consultancy Services
07.2020 - 03.2024

B.Tech - Information Technology

Meghnad Saha Institute of Technology

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Kinshuk Kaushal