Kinsly Solomon I

Area sales Manager ( 2021 to present )
Team leader ( 2017 to 2021 )

- Managed a direct team of 80-100 executives, divided into 4 teams, across South Tamilnadu
- Supervised and mentored team members to achieve sales targets and performance metrics
- Oversaw a vast territory spanning from Madurai to Kanyakumari (450 km radius)
- Successfully sold PAYTM swiping machines and POS solutions to diverse store types, including:
- Home appliances
- Mobile showrooms
- Footwear stores
- Dress wear showrooms

- Supermarkets and Kirana

Key Performance Indicators (KPIs):

- Drove growth in:
- Gross Merchandise Value (GMV)
- New QR / EDC/ Soundbox onboarding
- Effective churn management
- Cross-selling of value-added services like CASA, Loans, and Insurance

Financial Management:

- Ensured team Profit & Loss (PNL) remained positive
- Met and exceeded monthly sales targets for team, with focus on process excellence

- International Recognition: Embarked on 3 international trips in last 2 years, showcasing exceptional performance and leadership
- Pan-India Top Performer: Consistently recognized as a top performer among peers across India, demonstrating outstanding sales and leadership skills
- Exceptional Appraisal Ratings: Achieved a perfect 5-rating in last 3 appraisals, resulting in promotions and showcasing remarkable growth and performance
- Consistent PLI Achievement: Successfully achieved 125% of Profit Linked Incentive (PLI) targets in every quarter, demonstrating exceptional sales and revenue growth

• 
  - Team Management:
  - Supervised a team of 8 SSPs (Senior Sales Professionals)
  - Mentored and guided team members to achieve sales, collections, and retention targets
  - Key Responsibilities:
  - Postpaid Collections: Ensured timely payments from customers
  - Postpaid Retention: Implemented strategies to minimize churn and retain existing customers
  - Postpaid Sales: Achieved sales targets for data packs, Vodafone App penetration, and other products
  - Performance Metrics:
  - Successfully maintained a low Churn % of Vodafone postpaid customer base
  - Ensured Net Sales were on an increasing trend month-over-month
  - Consistently met and exceeded monthly targets for team and process
  - Customer Base:
  - Managed a large postpaid customer base of approximately 82,000 accounts in the Madurai Branch

• Reporting and Analytics Lead - Madurai Branch
  
  - Reporting:
  - Owned overall reporting responsibilities for Madurai Branch
  - Developed and maintained accurate, timely, and insightful reports
  - Team Management:
  - Led a team of MIS (Management Information Systems) executives
  - Guided and mentored team members to enhance reporting and analytics capabilities
  - Presentation and Training:
  - Created monthly PowerPoint presentations for Zone-level stakeholders
  - Conducted training sessions for team members on advanced Excel skills, enhancing their data analysis and visualization capabilities

• Operations - Aircel Premium Postpaid Helpline
  
  - Managed a large team of 200 Customer Care Executives (CCEs)
  - Fostered a culture of excellence, driving process improvements and target achievements
  - Performance Monitoring:
  - Tracked key metrics daily and weekly, including:
  - Staffing and productivity
  - Quality and adherence to committed logins
  - Turnaround times for affected processes
  - Identified areas for improvement and implemented corrective actions
  - Real-time Coaching and Feedback:
  - Monitored calls and provided constructive feedback to CCEs on their daily performance
  - Focused on enhancing attendance, Average Handling Time (AHT), quality, and upselling skills
  - Escalation Management:
  - Handled customer escalations, resolving complex issues and ensuring timely resolution
  - Collaborated with clients to address concerns and improve overall service quality
  - Operational Management:
  - Scheduled shifts and week-offs for agents and team leaders, ensuring seamless operations
  - Demonstrated expertise in process implementation, monitoring, and optimization

Team Lead - Aircel Retailer Helpline

- Team Management:
- Led a dynamic team of 15-35 Customer Care Executives (CCEs)
- Supervised and guided team members to achieve excellence in customer service

Aircel postpaid call centre

• Customer Service Call Centre - Hutch/Vodafone (Prepaid)
  
  - Joined as an Executive and rapidly promoted to Team Leader within 8 months
  - Demonstrated exceptional performance, leadership skills, and dedication to excellence
  - Role Highlights:
  - Provided top-notch customer service to prepaid customers, resolving queries and concerns
  - Consistently met and exceeded performance targets, contributing to team success
  - Led a team of customer service executives, guiding and mentoring them to achieve excellence
  - Achievements:
  - Achieved rapid promotion, showcasing ability to quickly adapt and excel in challenging roles
  - Developed strong leadership skills, with a focus on team development and performance enhancement

• - Managed relationships with customers, promoting ICICI Small Ticket Personal Loans
  - Utilized telecalling and venue marketing strategies to drive sales and customer engagement
  - Key Responsibilities:
  - Identified and pursued new sales opportunities, meeting and exceeding targets
  - Built and maintained strong customer relationships, ensuring high satisfaction and loyalty
  - Conducted outbound telecalling to prospective customers, presenting loan offerings and addressing queries
  - Executed venue marketing initiatives, engaging with customers and promoting products
  - Achievements:
  - Successfully pushed sales and met targets through effective telecalling and marketing efforts
  - Developed strong relationships with customers, driving repeat business and referrals

• - Role Highlights:
  - Directly marketed Bajaj 2 Wheelers to customers and merchants, driving sales growth
  - Developed strategic relationships with mechanics, leveraging referrals to expand customer base
  - Conceptualized and executed sales-driven events, including melas and market activities
  - Key Responsibilities:
  - Approached and engaged with customers, understanding their needs and showcasing Bajaj 2 Wheeler offerings
  - Built and maintained relationships with merchants, ensuring product visibility and sales support
  - Identified and partnered with mechanics, encouraging referrals and word-of-mouth marketing
  - Organized and led sales events, creating immersive brand experiences and driving sales conversions