Kinthala Yogeswra Rao
Visakhapatnam
Summary
With over 7 years of experience as an IT professional, I specialize in the implementation and functional consultancy of Hospitality Management ERP Systems, particularly Property Management Systems. My expertise extends to providing comprehensive support and solutions, ensuring that the business needs of our clients are met effectively. I have had the privilege of working with some of the premier clients in the hospitality industry across the country, delivering tailored IT solutions that drive business growth and development. My role often involves overseeing the entire change management process, ensuring a smooth transition and continuous improvement for our clients.
Overview
11
11
years of professional experience
Work History
Senior ERP Functional Consultant and Implementation Coordinator
IDS NEXT BUSINESS SOLUTION PVT.LTD
01.2016 - Current
- Conducted implementations and support of Hospitality ERP solutions across various hospitality chains and resorts in India
- Led requirement gathering and elicitation processes to transform business needs into successful deliverables, automating entire business workflows throughout project life cycles
- Engaged with project stakeholders from the pre-planning stage, ensuring proper transitioning of business architecture by understanding their levels of engagement
- Actively participated in iterative brainstorming sessions throughout project life cycles, performing necessary gap analyses to align current states with desired outcomes
- Provided post-implementation maintenance and services, ensuring effective system functionality and proactively delivering solutions to raised concerns while adhering to SLA constraints
- Conducted corporate training sessions on product functionalities for clients' end-users, facilitating effective business workflow transitions and interactive sessions with C-Level Executives for operational mapping
- Gained hands-on experience in mapping and integrating various booking platforms (STAAH, Booking Jini, Reznext, Aiosell, Maximojo) for real-time/manual distribution of inventories across multiple e-commerce platforms
- Implemented contactless front desk/housekeeping and point of sales services in response to the COVID-19 scenario
- Implemented SAAS-based front desk services and integrated them with PMS using a hybrid methodology.
Guest relations Executive
OYO Rooms (Oravel stays private limited)
01.2015 - 01.2016
- Guest Reception and Welcome: Warmly welcome guests upon arrival
- Ensure a smooth and efficient check-in and check-out process
- Assist with luggage handling and room orientation
- Guest Satisfaction: Address guest inquiries, requests, and complaints promptly and efficiently
- Ensure guests have a pleasant and memorable stay by anticipating their needs and exceeding their expectations
- Collect and act on guest feedback to continuously improve service quality
- Communication: Maintain clear and effective communication with guests, team members, and other departments
- Provide guests with information about hotel amenities, services, local attractions, and activities
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
- VIP and Special Guests: Identify VIP and special guests, ensuring they receive personalized attention and services
- Prepare welcome amenities, special arrangements, and personalized services for VIP guests
- Problem Resolution: Handle guest complaints and concerns, resolving issues promptly and to the guest's satisfaction
- Escalate complex issues to higher management when necessary, ensuring timely resolution
- Guest Services Coordination: Assist with booking transportation, dining reservations, and other guest activities
- Coordinate special requests such as room decorations, surprise events, or special dietary needs
- Record Keeping: Maintain accurate records of guest interactions, feedback, and preferences
- Use guest information to enhance future stays and personalize services
- Team Collaboration: Work closely with the front office, concierge, housekeeping, and other departments to ensure seamless guest experiences
- Participate in team meetings and training sessions to stay updated on hotel policies and procedures
- Promotion of Hotel Services: Promote hotel services, amenities, and special events to guests
- Encourage guests to participate in loyalty programs and provide information on benefits
- Health and Safety: Ensure all guest relations activities adhere to health, safety, and security standards
- Stay informed about emergency procedures and assist guests during emergencies
- Cultural Sensitivity: Demonstrate cultural sensitivity and awareness, respecting the diverse backgrounds and preferences of guests
- Provide services and information in multiple languages if applicable
- Reporting: Prepare daily reports on guest feedback, complaints, and other relevant data for management review
- Suggest improvements based on guest feedback and operational observations.
Guest Reception and Check-in
Redfox Hotel Hyderabad (A unit of lemon tree group of hotels)
01.2014 - 01.2015
- Guest Reception and Check-in: Greet guests warmly and professionally upon arrival
- Conduct the check-in process efficiently, verifying guest information and providing room keys
- Check-out Process: Facilitate a smooth and efficient check-out experience for guests
- Process payments, provide receipts, and address any billing inquiries or issues
- Reservations Management: Handle reservations, cancellations, and modifications both in person and over the phone
- Ensure accurate input of guest information into the hotel management system
- Guest Assistance: Address guest inquiries, requests, and concerns promptly and courteously
- Provide information about hotel amenities, services, local attractions, and transportation options
- Room Assignments: Assign rooms based on guest preferences and availability
- Ensure special requests (e.g., adjacent rooms, extra amenities) are accommodated whenever possible
- Billing and Financial Transactions: Handle cash, credit card, and other payment transactions accurately
- Balance cash drawers and prepare daily financial reports
- Guest Records Maintenance: Maintain accurate and up-to-date guest records and reservation details
- Log guest preferences and feedback to enhance future stays
- Administrative Duties: Handle administrative tasks such as filing, answering phones, and responding to emails
- Assist with inventory management of front desk supplies and guest amenities.
Education
Secondary School Certificate (SSC) -
Sri Sarada Vidya Nilayam
Andhra Pradesh01.2009
Bachelor of Hotel Management -
Chanakya Institute of Hotel Management
Andhra University, Andhra PradeshIntermediate -
Narayana Junior College
Andhra PradeshSkills
- Understanding the functionalities of various Front Office/Back office ERP Modules
- Front Office Management
- Point of Sales
- Banquet and Conference Management
- Financial Accounting Systems
- Inventory Management
- Invoicing
- Settlement procedures
- Conducted on-site and online ERP Implementation
- Requirement Gathering & Elicitation skills
- Project Layout design
- UAT and post implementation support & maintenance
- Analytical skills
- Problem solving skills
- Attention-to-detail skills
- Customer Management
- Vendor management skills
- Salesforce CRM
- Zoho projects
- Maintaining MIS over Microsoft Excel spreadsheets
- SQL Server 2008R2
- SQL Server 2012
- SQL Server 2014
- SQL Server 2016
- SQL Server 2017
- User Training
- Resource Planning
- Procurement Management
- End-user support
- Software testing
Personal Information
- Father's Name: Kinthala Ramarao
- Title: Hospitality ERP Implementation Consultant & Support Analyst
- Date of Birth: 02/16/94
Hobbies and Interests
Travelling and exploring new cultures, learning new things.
Disclaimer
I do hereby declare that the above information given by me is true to the best of my knowledge and belief.
Languages
- Telugu
- Hindi
- English
Timeline
Senior ERP Functional Consultant and Implementation Coordinator
IDS NEXT BUSINESS SOLUTION PVT.LTD
01.2016 - Current
Guest relations Executive
OYO Rooms (Oravel stays private limited)
01.2015 - 01.2016
Guest Reception and Check-in
Redfox Hotel Hyderabad (A unit of lemon tree group of hotels)
01.2014 - 01.2015
Secondary School Certificate (SSC) -
Sri Sarada Vidya Nilayam
Bachelor of Hotel Management -
Chanakya Institute of Hotel Management
Intermediate -
Narayana Junior College
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