Kira Wilson
Lagrange
Summary
Dynamic and compassionate professional with a proven customer assistance track record at Rural King, excelling in customer service and team collaboration. Adept at problem-solving and conflict resolution, I have enhanced customer satisfaction and streamlined operations.
Overview
10
10
years of professional experience
Work History
Family Caregiver
Self-employeed
12.2022 - Current
Department Manager
Rural King
09.2021 - 12.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Sales Associate
Rural King
08.2021 - 09.2021
- Established clear performance expectations for staff members which led to increased accountability.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Increased customer satisfaction with proactive issue resolution strategies.
Family Caregiver
Self-employeed
09.2015 - 08.2021
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Cashier
Rural King
04.2015 - 09.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Retail Sales Cashier
Rural King
04.2015 - 04.2015
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Supported store promotions by communicating current offers to customers during their shopping experience.
Education
Associates - Nursing
Glen Oaks Community College
Centreville, MIHigh School Diploma -
Lakeland Jr/Sr High
Lagrange, IN06.2010
Skills
- Compassionate caregiving
- Team collaboration
- Problem-solving
- Strong ethics
- Adaptability
- Conflict resolution
- Customer service and assistance
Timeline
Family Caregiver
Self-employeed
12.2022 - Current
Department Manager
Rural King
09.2021 - 12.2022
Sales Associate
Rural King
08.2021 - 09.2021
Family Caregiver
Self-employeed
09.2015 - 08.2021
Customer Service Cashier
Rural King
04.2015 - 09.2015
Retail Sales Cashier
Rural King
04.2015 - 04.2015
Associates - Nursing
Glen Oaks Community College
High School Diploma -
Lakeland Jr/Sr High
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