Kiran
New Delhi
Summary
Results-driven Operations Analyst at Natwest with expertise in customer due diligence and regulatory compliance. Proven ability to identify and mitigate risks while enhancing customer satisfaction through effective communication. Skilled in financial analysis and data interpretation, ensuring high standards in monitoring suspicious activities and maintaining compliance with financial regulations.
Overview
6
6
years of professional experience
Work History
Operations Analyst
Natwest
Gurgaon
10.2022 - Current
- Conducted comprehensive customer due diligence reviews for high-risk clients.
- Verified customer identification and documentation to ensure regulatory compliance.
- Identified and monitored suspicious activities effectively.
- Monitored foreign and UK-based entities, identifying associated parties and beneficial owners.
- Ensured bank clients remained uninvolved in financial crimes, including money laundering and terrorist financing.
Senior Executive
Concentrix
Gurgaon
10.2021 - 08.2022
- Served as senior customer support executive in international process.
- Managed multiple chat sessions to assist US customers efficiently.
Senior Executive
RBL BANK
Gurgaon
09.2019 - 09.2021
- Handled inbound calls, addressing customer queries and account-related issues efficiently.
- Facilitated escalation processes to resolve complex customer concerns promptly.
- Provided senior-level support to enhance overall customer satisfaction during interactions.
Education
MBA - Finance
Delhi University
Vishwavidyalaya05-2025
Bachelor of Arts - Political Science
Delhi University
Moti Bagh08-2021
Skills
- Financial analysis
- Data interpretation
- Risk assessment
- Customer due diligence
- Regulatory compliance
- Effective communication
Timeline
Operations Analyst
Natwest
10.2022 - Current
Senior Executive
Concentrix
10.2021 - 08.2022
Senior Executive
RBL BANK
09.2019 - 09.2021
MBA - Finance
Delhi University
Bachelor of Arts - Political Science
Delhi University
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