Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiran

New Delhi

Summary

Results-driven Operations Analyst at Natwest with expertise in customer due diligence and regulatory compliance. Proven ability to identify and mitigate risks while enhancing customer satisfaction through effective communication. Skilled in financial analysis and data interpretation, ensuring high standards in monitoring suspicious activities and maintaining compliance with financial regulations.

Overview

6
6
years of professional experience

Work History

Operations Analyst

Natwest
Gurgaon
10.2022 - Current
  • Conducted comprehensive customer due diligence reviews for high-risk clients.
  • Verified customer identification and documentation to ensure regulatory compliance.
  • Identified and monitored suspicious activities effectively.
  • Monitored foreign and UK-based entities, identifying associated parties and beneficial owners.
  • Ensured bank clients remained uninvolved in financial crimes, including money laundering and terrorist financing.

Senior Executive

Concentrix
Gurgaon
10.2021 - 08.2022
  • Served as senior customer support executive in international process.
  • Managed multiple chat sessions to assist US customers efficiently.

Senior Executive

RBL BANK
Gurgaon
09.2019 - 09.2021
  • Handled inbound calls, addressing customer queries and account-related issues efficiently.
  • Facilitated escalation processes to resolve complex customer concerns promptly.
  • Provided senior-level support to enhance overall customer satisfaction during interactions.

Education

MBA - Finance

Delhi University
Vishwavidyalaya
05-2025

Bachelor of Arts - Political Science

Delhi University
Moti Bagh
08-2021

Skills

  • Financial analysis
  • Data interpretation
  • Risk assessment
  • Customer due diligence
  • Regulatory compliance
  • Effective communication

Timeline

Operations Analyst

Natwest
10.2022 - Current

Senior Executive

Concentrix
10.2021 - 08.2022

Senior Executive

RBL BANK
09.2019 - 09.2021

MBA - Finance

Delhi University

Bachelor of Arts - Political Science

Delhi University
Kiran