Kiran Arsikere

· Closely monitored & ensured effective governance, tracking & enabling implementation, execution & governance of AI/IPs/BOTs. Constant collaboration with Application owners

· Managed SAP Functional projects under the corporate level transformational initiative. Ensured smooth Program management across all connected functional teams.

· Contractor management - Interacted with internal functions on the Contractor hiring & management for the transformation imitative

· Involved in overall project management/Operations & governance, Mentoring & motivating teams to achieve timeliness & quality of deliverables

· Ensured defects tracking, control & publishing of RAID Logs & dashboards across various phases of the initiative

· Enabled comprehensive Program Risk Management – RAID logs & Risk Heat maps

· Collaborated with CISO group on Cybersecurity & Data Privacy regulations

· Ensured end to end Program operations management & governance

· Ensured Account PMO set up & Program governance

· Ensured Service Delivery reporting – CPI, KPI & Cadence process & reports

· Involved in customer reviews on SLA performance & operations

· Ensured timely Onboarding & off boarding of resources

· Contract Management - Commitments tracking & oversight

· Involved in Account level Finance & commercials

· Drove proactive Risk Management for the Account

· Coordinated with Quality team for ensuring Quality of services/deliverables

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Coached team members on productivity strategies to accomplish challenging goals.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

· Setting up Program Management Office (PMO) as a framework/practice

· Setting up PMO Academy; PMO cadre building & competency enhancements

· PMO consulting for large/complex client engagements; Support pre-sales and pursuit teams; support multiple Accounts with 25 Mn $ contract values on end-to-end Program governance, benefit realization & stakeholder engagement

· Mentoring Programs through cross leveraging Program Management best practices in critical areas such as Contract management, Vendor Management & Risk Management

· Conduct Program initiation workshops & Boot camps – support definitions of Program Org Structure & Operating Models

· Being part of Bid teams & building proactive Business proposals on PMO services to customers.

· Enabling Robotic Process Automation in PMO processes. Enabled BOTs for Contract Management with constant interactions with HOLMES

· Developed & enabled Induction kits for new inductees into Delivery roles

• Identified issues, analyzed information and provided solutions to problems.
• Drove operational improvements which resulted in savings and improved profit margins.

· Enabled Delivery led growth in Accounts; Managed end-to-end delivery as a single cohesive delivery from supporting sales through to demonstration of benefit realization for clients. Involved in delivery of multiple engagements in Continental Europe domain

· Implemented Start Green & Stay Green Boot camps for Programs to start & run smoothly

· Organized Service improvement programs for achieving better customer satisfaction

· Enabled Delivery Excellence in accounts - ensured management of Cost of Delivery, demonstrated Continuous improvement of productivity

· Ensured customer commitments through meticulous project monitoring and engaging with senior customer stakeholders & evaluating Program performance

• Used coordination and planning skills to achieve results according to schedule.
• Created plans and communicated deadlines to complete projects on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Developed process framework for Deal Risk assessment (deals greater than $50Mn TCV in value). Validated Transformation Solution Designs

o Participated in winning deals. Coordinated the Deal assessment process on a large deal win of $430 Mn

· Anchored Deal Risk Assessment for six accounts with > $50 Mn contract value for Solution reviews. Ensured Deliverability and Profitability through proactive interventions

· Contributed to multiple Organizational Transformation Initiatives on Delivery assurance such as ‘Start Green’ enabling smooth start up and ‘Stay Green’ for smooth execution

· Handled Delivery Assurance & Account Operations by heading the PMO group

· Organized large client engagements in the areas of Delivery assurance, Continual Service improvements, program governance, project execution & contract management.

· In depth implementation knowledge of international QA standards like CMMi, ISO 9000, ISO 13485, ITIL, Validation framework, GxP & CSV, QS9000 (TS16949) processes and their application into multi-stream complex projects.

· Drove initiatives on Customer Centricity, CSAT, CMMi High Maturity process compliance and improving the overall Eco Systems in projects

· Implemented CSV & GXP regulatory standards

• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

· Laid tractions for major Business growth in consulting engagements. Expanded presence in Europe region

· Provided thought leadership & built a consulting practice on Software Quality Assurance catering to internal and external customers.

· Built & mentored team of consulting professionals & won awards for Best Mentor

· Managed onsite led Process Consulting engagements for Automotive majors on Process & Quality Assurance, Program Management areas in Europe and Scandinavia

· Consulted for multiple clients to manage their internal/vendor management processes and to achieve their process excellence. Served reputed clients in Automotive, Health Care & Life Sciences, Manufacturing, Finance & Retails domains

· Actively participated in multiple internal and external CMMi assessments as a certified SCAMPI Appraisal Team member.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes and other information.
• Built relationships with customers and community to establish long-term business growth.

· Played a key role in world’s first CMM & CMMi level 5 certification & compliance across multiple project execution groups. Worked in close tandem with Corporate Quality & Corporate SEPG. Ensured QMS implementation across user groups

· Successfully coordinated for the development of Knowledge Management portal for a large Business Unit. Led teams of Quality Analysts, provided QA support to both Application development and web projects. Managed periodic process assessments at Organization level.