Kiran B
Quality Assurance Manager
Bengaluru,Karnataka
Summary
Accomplished QA manager with 11+ years of experience in quality, production, and design departments. Demonstrates expertise in analytical and statistical skills to identify, capture, analyze, and report critical process metrics and key performance data. Proven track record of problem-solving, enhancing customer satisfaction, and driving operational improvements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager Quality Assurance
Suprajit Engineering Limited
Bengaluru
05.2018 - Current
- Handling the plant quality.
- Handling team of 7 quality Engineers with 35 inspectors
- Handling SQA team & around 70 Suppliers (Turning, Machining, Fabrication, Stamping, & Special process like Heat treatment, plating etc.
- Handling Customer complaints, Customer Audits, Supplier audits.
- Bench-marking and learning industry best practices, identify the opportunities for improvements.
- Supporting to NPD for gauges manufacturing & Verifying the APQP & PPAP Docs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Customer complaint handling, Corrective/ Preventive action on customer complaints & 8D report, evidence updating in customer portal, updating FMEA for complaints.
- Warranty analysis and taking necessary actions with CFT
- Working as a QMS Coordinator & Conducting process, product & internal Audits as per schedule for ISO 9001:2015 & ISO 14001:2015, ISO 45001:2018.
- Process improvement activities like, process revalidation, updating the FMEA, Control plan and SOP, Awareness training to quality and production.
- Poka-yoke implementation, Horizontal deployment & effectiveness monitoring.
- On boarding and training new quality control team members
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Major Customers:
- JOHN DEERE, PIAGGIO, KUBOTA, HARLEY DAVIDSON, HUSQUVARNA, MINDA , CURTIS WRIGHT, ALSTOM
Quality Engineer
Ask Automotive Private Limited
Kolar
08.2013 - 05.2018
- Coordination with customer for customer complaints and warranty.
- Ensure that zero defect materials supply to the customers through final inspection.
- Responsible for day to day Quality Deportment activities at shop floor & taking corrective action on non-conformance.
- Visiting customer line when a call received from customer, defect analysis of suspect part and solving the issue. Then raising flash report and communicating to concern department.
- Ensure time and proper closure of complaints.
- Involving in improvement activities like Kaizen, 5-S, POKE YOKE.
- Focusing the customer requirement and full fill through implementing the systems and report.
- Analysis of rejection material from customer and finding root cause for a problem. And updating customer complaints register.
- Quality planning ensure quality checks at receiving inspection, in process, final inspection and packing as per procedures and standards.
- Preparation of necessary formats, documents for system requirement. Preparing pre dispatch inspection reports according to the VDA of the customer.
- Arranging the meeting of Cross Functional Team regarding the issue & taking countermeasures & target dates from the concern members.
- Monitoring of Layout inspection plan and conforming functional and dimensional parameters is same as per standards.
- Advance Product Quality planning activities – As a team member involved in preparation of Process Flow Chart (PFD), Statistical Process Control (SPC), Control Plan (CP), FMEA and Operation Standard.
- Training subordinates regarding Product & Quality specification.
- Ensure time and proper closure of complaints.
- Involving in improvement activities like Kaizen, 5-S, POKE YOKE.
- Focusing the customer requirement and full fill through implementing the systems and report.
- Analysis of rejection material from customer and finding root cause for a problem. And updating customer complaints register.
- Major Customers: HMSI, TVSM, IYM
Education
Bachelor of Science - Mechanical Engineering
MVJ College of Engineering
Bengaluru, India 05.2009 - 05.2013
Skills
Automotive
Quality core Tools (APQP, PPAP MSA, SPC, FMEA)
Supplier Quality (Supplier Qualification, Supplier selection ,Supplier evaluation, audits and improvement plans
TPM
Team Leadership
Problem-solving abilities
MS Office
Customer Relationship Management
Excellent Communication
Process Improvement
Goal Setting
Continuous Improvement
Work Planning and Prioritization
SAP and ERP
QMS (IATF 16949; ISO 9001:2015),ISO 14001:2015,ISO 45001:2018)8D Method, FMEA, Control Plan, SPC, MSA,7QC Tools, kaizen, Poka yoke , 5 S, PPAP
Process Knowledge: Machining, Grinding, Turning, Cable assembly, Diecasting, coating, Auto winding, Moulding, Stamping
Accomplishments
- Kaizen award for best pokayoke bayonet orientation fixture in Suprajit units level competitions.
- ACMA award for best kaizen for seal Assembly on productivity category.
Languages
English
Kannada
Telugu
Hindi
Tamil
Certification
Certified internal auditor for IATF 16949; ISO 9001:2015,ISO 14001:2015,ISO 45001:2018,
Timeline
Assistant Manager Quality Assurance
Suprajit Engineering Limited
05.2018 - Current
Quality Engineer
Ask Automotive Private Limited
08.2013 - 05.2018
Bachelor of Science - Mechanical Engineering
MVJ College of Engineering
05.2009 - 05.2013
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