Kiran Babu

Experienced professional with strong expertise in processing various types of visa applications for multiple countries. Skilled in supervising and training team members, ensuring compliance with visa regulations and high customer service standards. Proficient in CRM tools and maintaining efficient workflow and documentation. Known for accuracy, leadership, and effective communication.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Managed over 50 Customer calls per day.

• Managed a portfolio of global visa applications for corporate and individual clients, specializing in documentation preparation and submission across diverse visa categories.
• Evaluated and interpreted visa regulations and requirements for various countries to provide tailored advice and solutions to clients.
• Prepared and reviewed visa applications, supporting letters, and other documentation to meet consulate and embassy requirements.
• Conducted training sessions for junior staff on visa documentation procedures, best practices, and updates in immigration laws.
• Had done Tourist Visa,Visitor and Business Visa application procedures, requirements, and timelines for countries such as USA, UK, Schengen countries, New Zealand, Canada, Australia, Turkey, Japan, Thailand, South Korea, China etc.

Advice and guidance on Visa Processing and Submission.

Visa Documentation for Various Countries.

Customer in Touch.

• UAE Visa Typing and submission for B2B Clients.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

• Extended analysis to assist technology team efforts to escalate and resolve issues
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
• Developed and implemented training initiatives for new hires
• Increased customer satisfaction.

• Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks
• Increased brand awareness through creation and management of social media channels, boosting social media engagement.