Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Strengths
PERSONAL INFIRMATION:
Timeline
Generic
Kiran Bakre

Kiran Bakre

Hyderabad

Summary

Detail-oriented Senior Associate with a strong background in investigation techniques and fraud detection. Proven ability to swiftly resolve customer inquiries while ensuring compliance with regulations, contributing to enhanced user satisfaction and platform integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Associate

Wipro Pvt Ltd
Hyderabad
01.2024 - Current

• Investigating issues: Investigating and resolving issues that are reported by users or flagged by the system

• Responding to user inquiries: Responding to user inquiries with speed, empathy, and accuracy

• Ensuring compliance: Ensuring compliance with regulations on the platform

Chat Support Specialist

Teleperformance Global Pvt Ltd
Hyderabad
02.2022 - 05.2023

• Job is International Chat Support Executive to Resolve Customer Queries Through Live Chats.

• We Handly US, UK, Canada, Australia Customers.

•We Work for Coinbase Trading Application, Customers are investing Money in the Trading Plat Form to Get Porites. While Making any Transactions of the Plat Forms Customers will face some Issue with the Transactions. We Need to Resolve the Queries.

Associate

Teleperformance Global Pvt Ltd
Hyderabad
04.2018 - 07.2019

• Job Role is to Make Calls to Axis Bank Account Holder to All Over Pan Indian Customers, Need to Achieve the Targets Monthly, Quarterly, Half early & Yearly Base.

• Generate the leads through Cold Calling, Calls.

• Leeds to Arrange the Appointment with Field Executive & Customers.

• Coordinate with Field Executive on Timely Basis.

Education

Mathematics, Physics, Chemistry - MPC

Shiddartha Junior Collage
Hyderabad
04-2012

Secondary School Certificate - 10th

Bhoopathy High School
Hyderabad
04-2010

Skills

  • Empathy
  • Active listening
  • Teamwork
  • Problem solving
  • Decision making
  • Critical thinking

Languages

English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1

Certification

Top Performance.

Accomplishments

Top Performance of the 1st 6 months

Strengths

  • Hardworking and Honesty.
  • Positive Attitude.
  • Good Learning Ability.
  • Disciplined.
  • Ability to interact with all levels of people.
  • A quick learner and self-starter

PERSONAL INFIRMATION:

  • Name: Bakre Kiran
  • DOB: 20/10/1994.
  • Father Name: Baswanth Rao
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior Associate

Wipro Pvt Ltd
01.2024 - Current

Chat Support Specialist

Teleperformance Global Pvt Ltd
02.2022 - 05.2023

Associate

Teleperformance Global Pvt Ltd
04.2018 - 07.2019

Mathematics, Physics, Chemistry - MPC

Shiddartha Junior Collage

Secondary School Certificate - 10th

Bhoopathy High School
Kiran Bakre