Kiran Bothe
Rahata
Summary
Organized and guest-focused professional with 4 years of experience in Concierge Services and 5 years in Butler Services. Skilled in anticipating guest needs and providing personalized experiences. Proven ability to manage inquiries, reservations, and requests with precision and effective communication. Committed to creating a welcoming environment and exceeding expectations through proactive service and problem-solving.
Overview
12
12
years of professional experience
Work History
Concierge Supervisor
Ritz Carlton DIFC,
Dubai, UAE
10.2021 - 10.2024
- Supervise daily operations of the concierge desk, ensuring seamless service delivery.
- Manage, train, and inspire concierge staff to achieve exceptional performance and service excellence.
- Address and resolve complex guest issues and requests with a focus on delivering solutions.
- Deliver personalized recommendations tailored to guest preferences and needs.
- Collaborate with departments such as housekeeping, front desk, and valet to meet guest requirements.
- Keep the concierge team informed with essential information and updates.
- Maintain precise records of guest interactions and transactions.
- Innovate to enhance the guest experience and consistently exceed expectations.
- Stay well-informed about local events and attractions to provide accurate information to guests.
Concierge and FO Expert
Fairmont Dubai,
Dubai, UAE
08.2019 - 07.2021
- Greet and assist guests with a professional and friendly attitude at all times.
- Manage guest inquiries and resolve issues promptly to ensure satisfaction.
- Coordinate reservations, transportation, and special requests efficiently.
- Maintain detailed knowledge of hotel amenities, local attractions, and services.
- Handle guest complaints diplomatically, escalating issues when necessary.
- Provide personalized recommendations to enhance guest experiences.
Assistant Butler Manager
Jumeirah Vittaveli,
Male, Maldives
11.2018 - 04.2019
- Manage daily household schedules and coordinate staff activities efficiently.
- Oversee guest arrivals, departures, and ensure exceptional service standards.
- Supervise cleaning, maintenance, and organization of luxury living spaces.
- Assist in planning and executing special events and private functions.
- Train and mentor junior staff to uphold high service quality.
- Ensure compliance with safety and security protocols at all times.
Team Leader- Butler Services
Burj Al Arab,
Dubai, UAE
01.2017 - 11.2018
- Oversee daily operations of the butler team to ensure seamless service delivery
- Coordinate personalized guest experiences, anticipating needs and preferences accurately
- Manage household schedules, appointments, and special event planning efficiently
- Supervise staff training to maintain high standards of etiquette and professionalism
- Ensure all household inventories and supplies are well-stocked and organized
- Handle guest requests promptly, maintaining discretion and exceptional service quality
Executive Butler
Burj Al Arab,
Dubai, UAE
03.2014 - 12.2016
- Coordinate and plan high-profile events and private functions seamlessly.
- Maintain confidentiality and discretion in handling personal and sensitive information.
- Oversee inventory management of household supplies and luxury goods.
- Arrange travel plans, accommodations, and itineraries for family and guests.
- Manage wardrobe organization, including clothing, accessories, and laundry services.
- Provide personalized concierge services, including reservations and special requests.
Lifestyle Assistant
Coco Bodu Hithi,
Male, Maldives
12.2012 - 02.2014
- Greet and assist visitors, ensuring a professional and welcoming entrance.
- Manage front desk operations, including phone calls and mail handling.
- Coordinate with housekeeping and security teams for smooth front office functions.
- Handle incoming and outgoing correspondence, emails, and phone inquiries promptly.
- Prepare and distribute daily reports, memos, and internal communications.
Education
BBA -
Periyar University
Pune03.2012
High School Diploma - Hospitality And Tourism Management
Frankfinn Institute
Pune02.2009
Skills
- Relationship development
- Positive learning process
- Multi-Task Management
- Coordinating training
- Problem resolution
- Team management
- Customer Service
- Communications
HOBBIES
Reading, Gardening, Cricket, Travelling
AWARDS AND RECOGNITIONS
- Employee of the month- Front of the house at Coco Bodu Hithi, Maldives-2013
- Employee of the month- Front of the house at Burj Al Arab, Dubai- 2016
- Nomination for the Five star award at Ritz Carlton DIFC, Dubai-2023
- Passed Dubai Concierge group examination-2024
EXTRA-CURRICULAR ACTIVITIES
Participation in various concierge related activities Nov 2021 - 2024
COURSES
- German Speaking from Let's Talk Academy - Jun 2012
LANGUAGES
English
Hindi
Marathi
Timeline
Concierge Supervisor
Ritz Carlton DIFC,
10.2021 - 10.2024
Concierge and FO Expert
Fairmont Dubai,
08.2019 - 07.2021
Assistant Butler Manager
Jumeirah Vittaveli,
11.2018 - 04.2019
Team Leader- Butler Services
Burj Al Arab,
01.2017 - 11.2018
Executive Butler
Burj Al Arab,
03.2014 - 12.2016
Lifestyle Assistant
Coco Bodu Hithi,
12.2012 - 02.2014
BBA -
Periyar University
High School Diploma - Hospitality And Tourism Management
Frankfinn Institute