Results-driven professional with over 14 years of expertise in billing analysis, incentive management, and accounts payable, consistently delivering exceptional results that drive organizational growth. A strong commitment to excellence and proven analytical skills facilitate the achievement of strategic goals while enhancing operational efficiency. As a Certified Scrum Master by Scrum Alliance, a collaborative approach to project management improves team dynamics and fosters innovation and creativity. Eager to embrace a challenging role that supports personal and professional development while contributing significantly to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Accounts Receivable Specialist
Sabre Travel Technologies Pvt Ltd
06.2016 - Current
Subject Matter Experts in processing billing adjustments and incentive corrections for Travel Agents and customers per contract.
Generating invoices for customers based on usage metrics periodically
Establishing customer master record and vendor master record in SAP for new customers.
Gathering KYC documents for agencies while updating records accordingly.
Evaluated all new contracts and set up commercials in SAP along with uploading new contract to SAP.
Validated ordering in SAP and processed Sabre product orders for billing records
Compiling report from SAP and BO to confirm monthly customer charges.
Authenticate billing and dispatch final invoice to customers, responding to customer questions through email and calls
Extracting Air and Non-air booking details of travel agents from SAP and BO
Assured accuracy of SAP incentive calculations for travel agents in diverse markets and executed payments
Processing multiple payment forms to travel agents using SAP like LOC, upfront incentive, volume cash, incentive, service compensation & etc.
Ensured SLA compliance for marketwise functional email boxes via Salesforce while delivering timely resolutions to customers
Working within SAP (CRM, Contract Management, Document Control, Accounts Receivable, Accounts Payable & etc.)
Engage with multiple internal departments to facilitate customer issue resolution.
Collaborate with Finance and Travel Agents to secure GST invoices for incentives and receipts for advance payments.
Manage and update customer incentive trackers, ensuring timely quarterly submissions to sales
functioning in various APAC markets (ANZ, India, Singapore, Hong Kong, Sri Lanka, Nepal, Myanmar, Indonesia & Thailand) and collaborating with customers (travel agents), sales, accounting teams through emails and calls
Generated and distributed monthly booking reports to both sales staff and clients. Performed account reconciliation tasks to verify financial integrity.
Maintaining records to ensure compliance with SOX Audit requirements.
Collaborate with leadership team as SME for future planning and process standardization for teammates.
Process Associate Accounts
MSI Services Pvt Ltd
08.2015 - 01.2016
Processing checks, cash, and credit card transactions.
Cash Balancing
Engaged with Unapplied over a 90-day period
Communicate with customers regarding outstanding payments and follow up for timely collection.
Accountant
Infosys BPO Ltd
09.2012 - 07.2015
Conduct first-level verification of invoices and supporting documents submitted by invoice processing team.
Facilitating payment run for Infosys and subsidiaries in SAP utilizing T Code F110
Finalize payment run and secure approval from second level verifiers and approvers
Transmitted detailed payment information to banks for disbursement
Rejecting vouchers submitted by invoice processing team that deviate from procedural guidelines
Requesting clarification on services charged to Infosys from users.
Engage with vendor master for updating or altering information in database.
Updating fund requirements daily
Clearing BRS
Executed manual payment entry postings
Obtained tax clarification from Tax Team by supplying essential documentation
Generate 15CA Certificates within SAP utilizing T Code ZAP19
Assisting team with month-end, quarter-end, and year-end activities
Senior Process Executive
Infosys BPO Ltd
08.2010 - 06.2012
Offering underwriter services
Conducted testing of application releases for new versions, identifying bugs and reporting findings to development team.
Reviewed team-processed transactions based on quality benchmarks and offered valuable feedback as required
Facilitate training for new joiners while addressing team members' queries.
Compiled TAT reports, conducted error analysis, performed on hold analysis, and generated production reports for management and clients
Facilitated processing of mid-term adjustments by updating financial and non-financial details within existing policies and issuing endorsements reflecting changes made.
Communicated FON Confirmation to broker on behalf
Education
B.com - Finance & Accounts
Bangalore University
Bengaluru, India
05.2010
Skills
Acting team lead for APAC
Adaptable problem-solving
Experienced in leading teams
Meticulous attention to detail
Efficient at acquiring new skills
Service-oriented communication skills
Financial data analysis
Accounts Payable
Accounts Receivable
Account Reconciliation
Account Reconciliaton
Certification
Certified Scrum Master, Scrum Alliance July 2022 — July 2024
References
References available upon request
Accomplishments
Received Best Individual Work Award for Q3 2025 from the CFO
Automated the Repetitive tasks by using Macro
Timeline
Certified Scrum Master, Scrum Alliance July 2022 — July 2024