Kiran Cariappa

Motivated leader with over 20 years of progressive experience in business transition & transformation, resource & capacity management, operations management with Fortune 500 companies on a global scale. Successful track record of designing & implementing strategies, process & system transformation programs aimed at optimizing operational performance. Varied industry exposure coupled with highly effective change management, process improvement, stakeholder management to deliver results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

· Successfully program managed over $100 million client account transitions across EMEA, Americas, and APAC regions.

· Improved overall project success rates with the development and execution of detailed transition plans.

· Developed standard assets that can be leveraged across multiple engagements during transitions.

· Spearheaded the adoption of agile methodologies in project management, increasing adaptability and responsiveness during transitions.

· Optimized resource allocation by analyzing workforce needs and aligning them with organizational objectives.

· Championed continuous learning among team members by conducting regular workshops on industry trends and best practices in process improvement.

· Reduced costs and increased efficiency through the implementation of process improvement strategies.

Implemented best practices in change management to foster a culture of continuous improvement

• Drove Hiring Tool implementation across EMEA IBM GBS business service and successfully implemented the changes within the given timeframe.
• Drove the reduction of External hiring uplift changes across IBM GBS EMEA team enabling the sales team to be more competitive in our consulting business revenue model.
• Designing and implementing the change within the hiring process across GBS EMEA region, we migrated from Hiring tool from “Metro to TRAM” which impacted the movement of 3500 Part-time and contractor employees within IBM GBS.
• Work with the programme to ensure change management activities are integrated into the overall project plans and approach.

• Successfully delivered Resource Management activities for Europe, APAC and MEA across Service Lines
• Responsible for Resource Utilization for Europe, APAC and MEA for 2 LOBs (GBS and GTS)
• Played a role of project consultant for driving resource profit optimization in GTS business entity
• Worked closely with the Zone Senior Leadership team on Fall plan & target setting for various service lines across GBS business entity

• Successfully managed end-end operations spanning process, system, people, client management for 2 India Centers
• Define operational roadmap and strategy & rally the team alignment to company’s yearly goals
• Solutioned strategic & innovative solutions to drive profit optimization through effective resource utilization
• Operational Excellence
• Instrumental in turning around the performance of 2 low performing channels within a span of 1 year
• Implemented an automation solution which drive an efficiency release of 25 FTEs within GBS EUR
• Led lean process initiative which resulted in 50% reduction of the approval timelines in resource & capacity planning process for EUR

• Extensive people management experience handling team sizes upto 180 members
• Experience in leading cross-functional, multi-national & diverse workforce
• Been part of the Mentoring program and successfully mentored several managers / leads

• Business Management Graduate from NIMIS, Bangalore University
• Certified PRINCE 2 Professional
• Certified MSP (Managing Successful Programmes) Professional
• Scrum Master – Professional
• Agile@IBM (2018)
• IBM Design Thinking (2017)
• Certified Interviewer (2016)
• Certified in Basic Blue for IBM Leaders (2013)