Kiran Chopdekar

Key Responsibilities:

•Led end-to-end assessment and optimization of data capture, flow, and destination processes across onboarding and service channels.

•Identified and resolved key gaps in data standardization, validation, and integration with MDM systems.

•Established functional ownership models for master and reference data, with defined stewardship and governance structures.

•Developed a DQ assurance model with structured audits, RCA processes, and continuous improvement loops.

•Collaborate with stakeholders to gather, document, and prioritize business requirements.

•Analyze current business processes and identify areas for improvement or automation.

•Translate business needs into detailed functional and non-functional specifications.

•Develop business cases, process maps, and impact assessments.

•Work closely with development, QA, and project teams to ensure requirements are clearly understood and implemented correctly.

•Conduct user acceptance testing (UAT) and support change management initiatives.

•Create reports, dashboards, and visualizations to support business decision-making.

•Act as a liaison between technical teams and business units throughout the project lifecycle.

• Management of data governance process in Maconomy ERP business systems and related platforms.
• Ensuring that data is maintained to a high standard of accuracy and within defined SLA's;
• Identification and investigation of issues relayed to systems master data - taking corrective action where appropriate.
• Checking, updating and maintaining internal system information.
• Involvement in project-based activity such as data collection, cleansing, migration and testing where appropriate.
• Ensuring we comply with SOX Controls.
• Review the Master Data creation and Modification.
• As per ICFR control, conduct daily, weekly or month review of Vendor and Client creation and modification.
• 1 yearly activity of deactivation of Vendor and Client as per process. (10 days in a year)
• Building strong relationships with stakeholders both internally and externally to ensure that communications and relations are effective.
• Supporting peak business periods and escalation requests.
• Identification and execution of ongoing process improvement opportunities.
• Facilitated communication between IT and business units to address master data issues promptly and effectively.
• Streamlined data management processes for increased efficiency and reduced errors.

• Company Overview: Trafigura is one of the world’s leading independent commodity trading and logistics houses; advancing trade – reliably, efficiently and responsibly. We see global trade as a positive force and we go further to make trade work better.
• Spearheading the responsibility of assisting Deals Desk in booking Swaps, Futures, and Physical trades into system.
• Running Daily reports to publish the accounts of trades booked and flowing into system. Updating Pricing Model and forecasting market structure for trades to trade at competitive future pricing.
• Providing support in managing intercompany trades within the company. Co-ordinating with brokers to maintain systematic data to predict better purchase and sales outcome.
• Publishing reports on company's actual growth on the trading business. Working with the on-shore deals desk team on the most critical task of maintaining warehouse of refineries in Houston.
• Moved to Static Data Team to look after system maintenance, assist accounting team with their accounting projects, counterparty setups for trading and non trading divisions and new group company setups on system.
• Monitoring various systems queues to identify if static data is required to be set up. Researching that data and loading data into the relevant systems.
• Managing workload so as to react quickly to need. Managing various static data and pricing data universes and ensuring control and consistency of data.
• Setting up other static data - broker, client details. Working on one of the most toughest and complex accounting systems called SUN systems 4.
• Responsible for entering daily transaction into SUN accounting systems for the Asia business where systems were semi-automated.
• Primary responsibility is to support implementation of the new Informatica Master Data Management (MDM) platform and manage various concurrent tasks, perform data quality analysis, cleansing and collaborate within the MDM project team.
• Responsible for the management, setup and maintenance of master data consumed by the company globally, including implementation and maintenance of processes and controls to safeguard master data quality.
• Identify/gather business requirements from data owners across systems and ensure those are clearly communicated to the MDM project team.
• Implemented rules, policies and controls to ensure master data is complete, consistent and accurate.
• Designed data quality rules (conformity, completeness, duplication) to identify areas for data quality improvement and executed action plans to resolve issues across key systems.
• Collaborated with business teams to understand requirements of new business initiatives.
• Subject Matter Expert (SME) possessing a strong understanding of the new MDM platform encompassing all business and functional requirements.
• Prepare, analyse and publish SLA tracking document and data quality reports to data owners and senior management.
• Responsible for preparing test cases across systems and perform UAT testing.
• Worked with DUN and Bradstreet on the data cleansing exercise for all the legal entities who deals with company.
• Follow up with data owners/users to remediate data issues in order to maintain defined levels of quality.
• Served as a primary liaison between business and IT for master data issues.
• Assist in data management, including performing Create/Read/Update/Delete responsibilities for master data.
• Working on Newgen platform to automate the static data setup process which is managed through email currently.
• Work with various operations and accounting departments to understand master data requirements.
• Understand data structure, data interfaces and how data flows and transforms from source systems to the downstream systems.
• Design Data quality issues to identify areas for data quality improvement and execute action plans to resolve issues.
• Implement process controls & improvements for prevention of data quality issues and integrity across key systems.
• Follow up with data owners/users to remediate data issues in order to maintain the agreed levels of quality.
• Daily capturing, uploading and controlling of data files from trading systems into accounting system ledgers.
• Performing system integrity checks, correcting errors immediately where possible or managing the issue with IT and business teams.
• Preparing Audit Confirmations for the balances basis the request from Counterparties/Auditors.
• Partner with the Data Officer to implement rules, policies and controls to ensure master data is complete, consistent and accurate.
• Maintain Group Co Bank Accounts across Trafigura.
• Set-up accounts for MT101/940 swift messages to allow us STP-processes for payments and bank reconciliation. Requires co-ordination with Fides and banks.
• Maintain e-banking platforms for the Group (incl. HR/GCM/DT/Impala/etc.).
• Add/delete users, manage permissions, organise automatic account sweeps, etc.
• Liaise with various internal teams to resolve queries, access requests etc.
• Act as a SME for any master data related questions and coordinate with IT and Business for the various system implementations.
• Trafigura is one of the world’s leading independent commodity trading and logistics houses; advancing trade – reliably, efficiently and responsibly. We see global trade as a positive force and we go further to make trade work better.
• Received appreciation from Vice president for providing daily updates on manual postings to enable accounting team to analyse on the issues.
• Received appreciation from counterparties for providing prompt response and quick counterparty setups for rush and complex regions like Shanghai, Geneva and South Africa.
• Achieved 90% in Fair Trade Policy Certificates.
• Achieved 100% in Anti Money Laundering Policy Test.

• Company Overview: Hutchison Global Services was acquired by TechMBS a part of Tech Mahindra Group in September 2012
• Led the process of resolving any Customer Complaints regarding bills, network, Handset and provided information regarding product and features.
• Successfully assisted customers in making decision to buy suitable plans and value added services. Helped Sales department by generating leads like new connections, contracts, Value packs and Retention offer.
• Systematically maintained customer satisfaction report. Provided training to new employees and provided briefing on new products, process change and new strategies.
• Played a pivotal role in retaining unhappy customers by providing save offers, service upgrades, Value packs and discounts on bills.
• Provided basic technical troubleshooting for mobile handset and internet services.
• Hutchison Global Services was acquired by TechMBS a part of Tech Mahindra Group in September 2012
• Got promoted to Billing department, then Rate Plan Analysis, Value Add on packs and lastly Retentions Department, one of the top most priority departments in system in one and half year cycle.
• Received appreciations from customer for better resolutions and good offers.
• Received appreciations and recognitions from senior staff as one of the best representatives on floor.
• Received recognitions for saving highest number of customers and turning them happy customers with memorable offers and upgrades.
• Received recognitions from higher manager for offering fair deals and saving company costs on customer upgrades and retention offers.

• Company Overview: have been providing innovative, customer-centric Business Process Management (BPM/BPO) solutions to the world’s leading organizations – across the Telecom & Media, Banking & Financial Services, Insurance and Healthcare industries.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Was responsible for responding to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and verifying customer's understanding of information and answer.
• Recorded customer inquiries by documenting inquiry and response in customers' accounts.
• Improved quality service by recommending improved processes and identifying new product and service applications.
• Ensured that operations at the service points match the company’s standards.
• Managed customer centric operations and ensured customer satisfaction by achieving delivery and service quality norms.
• Handled post-sale service operations while ensuring customer satisfaction and business retention.
• Was involved in Non-Voice operations – customer queries and complaints handled through emails and letters.
• Identified improvement areas & implementing measures to maximize customer satisfaction levels.
• Adhered to SLA driven timelines.
• Answered inquiries by clarifying desired information; researching, locating, and providing information.
• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions.
• Fulfilled requests by clarifying desired information; completing transactions and forwarding requests.
• Sold additional services by recognizing opportunities to up-sell accounts.
• Have been providing innovative, customer-centric Business Process Management (BPM/BPO) solutions to the world’s leading organizations – across the Telecom & Media, Banking & Financial Services, Insurance and Healthcare industries.
• Won Associate of the Quarter back to back for 3 quarters.
• Got appreciated as one of the best and approachable customer representative from Voice of customer survey.
• Got appreciated during training for best performance.