Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kiran Civinigunta

Kiran Civinigunta

Visakhapatnam

Summary

Ambitious Business Process Analyst aiming to leverage over 15 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.

Overview

20
20
years of professional experience
4
4
Languages

Work History

Business Process Analyst

Kadlogic Inc DBA TexSmart Lending Group
03.2020 - 01.2023
  • Mortgage loan processing
  • Asset’s analysis
  • Give training to the new resources about introduction to loan processing
  • Provide in-depth training to resources on analysis and client interactions
  • Gather information from clients
  • Evaluate applications
  • Communicate with clients and help them choose the most appropriate mortgage
  • Search for and collect important data from clients such as their assets, salaries, debts
  • Research and correct inconsistencies
  • Regularly review file documentation
  • Make sure all items needed are requested
  • Build long-term relationships with key stakeholders such as clients, loan officers and underwriters.

Manager

Rama Seshagiri Diabetes Specialty Center
Hyderabad
06.2015 - 06.2018
  • Train the new employees with the reporting and about the process
  • Preparing monthly cost reports
  • Prepare cost analysis reports
  • Take care of the salary’s disbursement for employees
  • Undertaking quality initiatives
  • Prepare the invoices for the management regarding employees
  • Managing the staff of around 20.

Senior Analyst

Accenture India Pvt. Ltd
Hyderabad
04.2014 - 04.2015
  • Preparing resource cost reports for one of the major projects in Accenture
  • Prepare cost analysis reports
  • Undertaking quality initiatives for the process
  • Prepare the invoices for the production, management employees
  • Provide training to new resources joining the team regarding the process
  • Attend client calls pertaining with billing issues
  • Interacting with the clients pertaining to headcount and management
  • Sending invoices to the client at the right time with 100% accuracy.

Technical Executive

BA Continuum India Pvt. Ltd
Hyderabad
10.2008 - 04.2014
  • MIS/Finance (5.5 years, Preparing Daily Reports for the whole IT production
  • Prepare Centre Level Dashboards
  • Undertaking quality initiatives for the process
  • Prepare the invoices for the production, management employees
  • Attend weekly client calls pertaining with billing issues
  • Interacting with the clients pertaining to staffing, headcount and management
  • Sending invoices to the client at the right time with 100% accuracy
  • Marinating the headcount report for the whole process with the details of production
  • Helping new joiners with the on-boarding along with HR.

Technical Support Associate

Wipro BPO Services Ltd
Hyderabad
02.2004 - 06.2008
  • Providing technical support to customers for one of the biggest internet service providers in the United States
  • Validating the customer complaints in respect to support boundaries and initiating trouble tickets after validation of complaints
  • Troubleshooting network related issues of customer’s using Windows / Mac
  • Troubleshooting includes: Creating dialup connections, setting up internet, check the settings i.e., TCP/IP settings, DNS servers, DHCP etc
  • New hire orientation
  • Maintaining Agents’ performance related files
  • Conducting periodic refresher training programs for new recruits
  • Periodic call calibration to enhance learning curve and minimize errors
  • Manager on Duty (MOD)
  • Handle the floor
  • Call Management
  • Generate Quad reports to be sent to the client
  • Approve and manage leaves for agents on the floor
  • Interact with the client regarding calls and outages issues
  • MIS Executive (MIS)
  • Preparing Daily Reports
  • Preparing agent performance details
  • Prepare Centre, Manager and Team Leader Level Dashboards
  • Undertaking quality initiatives for the process
  • Process related tool ID administration which involves ID creation, password resetting and ID deletion
  • Analysis on failed customer satisfaction surveys
  • Prepare the invoices for the production, management and traveling employees
  • Attend weekly client calls pertaining with billing issues
  • Sending invoices to the client at the right time with 100% accuracy
  • Maintaining the headcount report for the whole process with the details of production.

Network Support Trainee

Videsh Sanchar Nigam Ltd
Hyderabad
01.2003 - 02.2004
  • Providing Level 1 support to customers of the largest internet service provider in India
  • Validating the customer complaints in respect to support boundaries and initiating trouble tickets after validation of complaints
  • Assisting customers with connectivity issues and billing
  • Delivering the service levels and efficiency as per the process thresholds and working continuously to improve it
  • Responsibility also includes proper escalation to the correct department / person based on the severity of the complaint.

Education

Bachelor of Arts -

Manav Bharthi University
01.2011 - 1 2014

Skills

Microsoft Word, Excel, Power Point and SharePoint Microsoft Excelundefined

Timeline

Business Process Analyst

Kadlogic Inc DBA TexSmart Lending Group
03.2020 - 01.2023

Manager

Rama Seshagiri Diabetes Specialty Center
06.2015 - 06.2018

Senior Analyst

Accenture India Pvt. Ltd
04.2014 - 04.2015

Bachelor of Arts -

Manav Bharthi University
01.2011 - 1 2014

Technical Executive

BA Continuum India Pvt. Ltd
10.2008 - 04.2014

Technical Support Associate

Wipro BPO Services Ltd
02.2004 - 06.2008

Network Support Trainee

Videsh Sanchar Nigam Ltd
01.2003 - 02.2004
Kiran Civinigunta